Adobe Creative Cloud - Cancelling a trial subscription

If you sign up for an Adobe Creative Cloud trial subscription, Adobe requires that you submit credit card info, and they will start charging you unless you take action before the end of the trial period.
  • Please remember that Creative Cloud trial subscriptions are not connected in any way with UW-Madison, even if you use your UW-Madison email address when you sign up.
  • To cancel your Adobe trial:
    • Go to: https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    • If you're unable to cancel at the above link, call 800-833-6687
      • Adobe may tell you that you have to contact your school's Adobe administrators to cancel your subscription, which is not accurate. Trials or subscriptions obtained directly from Adobe cannot be cancelled or managed in any way by UW-Madison.
      • You should tell Adobe support that UW-Madison does not license students for Creative Cloud.

See Also


KeywordsCancelling an Adobe Creative Cloud Trial Subscription cancel student students After Effects Audition Extension Manager ExtendScript Toolkit Flash Professional Premiere Pro Bridge Prelude SpeedGrade Media Encoder Dreamweaver Photoshop Illustrator InDesign Bridge Extension Manager ExtendScript Toolkit InCopy 2015 2014 cc creative suite cs ccp adobe build make installer typekit fireworks acrobat animate behance xd support   Doc ID97525
OwnerNick R.GroupDoIT Help Desk
Created2020-01-31 14:19:00Updated2024-02-01 09:44:35
SitesDoIT Help Desk
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