Account Compromised Via Malware/Viruses:

If your account has been compromised due to virus or malware infection, you can either try to remove the malware/virus yourself, or have DoIT remove the infection for you.

Instructions for Removing Malware Yourself:

1. Follow the instructions under the "Virus Removal" section of this page: Virus Information Center. We recommend you do all scans in safe mode.

   • Windows Only: Activate Windows Defender and run a full scan. To activate Windows Defender, please see [Link for document 100278 is unavailable at this time]. To run a scan, please see [Link for document 100338 is unavailable at this time].
   • MacOS only: Install Trend Micro and run a full scan. To download Trend Micro, please see Trend Micro - Installing Trend Micro AV on Your Personally Owned macOS Device. To run a scan, please see: Running a scan with Trend Micro. Note: only staff and faculty have access to Trend Micro for personally-owned devices. If not eligible, please see Security - Available Antivirus Software for Personally Owned Devices for other options.

2. Once your computer is clean, check for and install all recommended updates. Follow the appropriate instructions for your operating system:

   • Windows: Windows - Using Windows Update
   • Mac OS X: Mac OS X - Running Software Update

3. After you have completed the previous three steps, contact the DoIT Help Desk at (608) 264-HELP to have your NetID Services re-activated.

If you run into any difficulties during this process, or you are unable to remove the malware yourself, please contact the DoIT Help Desk for further assistance and options.

Once your computer is clean of viruses, contact the DoIT Help Desk at (608) 264-HELP or in person at the Onsite Help Desk to have your NetID services re-activated.