Topics Map > OS and Desktop Applications > Virus
NetID Account Compromised - Malware/Virus Infection on machine
The following steps will return your account to working order if your account was deactivated per DoIT Security due to virus/malware infestation.
Account Compromised Via Malware/Viruses:
If your account has been compromised due to virus or malware infection, you can either try to remove the malware/virus yourself, or have DoIT remove the infection for you.
Instructions for Removing Malware Yourself:
Follow the instructions under the "Virus Removal" section of this page: Virus Information Center. We recommend you do all scans in safe mode.
- Windows Only: Download Symantec and run a Full Virus Scan using the instructions on this page: Symantec Endpoint Protection (Win) - Running a Full Virus Scan
Once your computer is clean, check for and install all recommended updates. Follow the appropriate instructions for your operating system:
After you have completed the previous three steps, contact the DoIT Help Desk at (608) 264-HELP to have your NetID Services re-activated.
If you run into any difficulties during this process, or you are unable to remove the malware yourself, please contact the DoIT Help Desk for further assistance and options.
Once your computer is clean of viruses, contact the DoIT Help Desk at (608) 264-HELP or in person at the Walk-In Help Desk to have your NetID services re-activated.