For an explanation of the difference between a Static or Dynamic IP, see: WiscVPN GlobalProtect - Static IP Addresses.

Users should first ensure the standard WiscVPN service is working by referring to: WiscVPN GlobalProtect (All OS) - Installing, Connecting, and Uninstalling.

To request a Static IP Address or find additional information, visit the Network Services Home Page here: Request a Static IP Address 

Static VPN Troubleshooting

Use the Palo Alto GlobalProtect client

when using the static WiscVPN service.

Users will be returned a dynamic IP address if using a different client, which will prohibit access to some IP range gated services.

See WiscVPN GlobalProtect (All OS) - Installing, Connecting, and Uninstalling to install GlobalProtect.

Use the correct login credentials

To login to the static VPN service, use the username format of "NetID_1". For example, the NetID "bbadger" would become "bbadger_1" for the static VPN login.

The password is your standard NetID password.

To confirm a user's username, contact the IT department responsible for assigning static IPs for the service they are attempting to access

Connect to the static IP service on one device at a time

If a user attempts to access the Static IP service while another device is already using the service via the user's account, the client will return a dynamic IP address. A static IP address can only be assigned to one device at a time. 

If you work from multiple devices, you must always manually disconnect from the VPN client when you're done using the static IP service. If you do not,  ensure they will receive a static IP when next attempting to connect.

Refresh Connection

If you're having trouble connecting to the static IP service, try refreshing the connection.

1. Open GlobalProtect and connect with your NetID.
2. Once connected, click on the hamburger menu in the top right.
3. Then, click Refresh Connection.
   • Note: This will prompt you to login again.

Ensure Static VPN Connection

To ensure you are connected to a static VPN, follow these three steps:

1. Check your IP address by Googling, "What is my IP?" Your IP address will appear at the top of the Google results page.
2. Look up your static IP address in the UW system.
3. Verify that the two IP addresses match. If they do not match, you are not connected to a static VPN.