Most Recently Updated Documents

1. Office 365 (Thunderbird) - Configure Thunderbird
   
       Updated: 2021-07-23 09:54:09
       Created: 2013-01-31 15:49:36  
2. JEMS - MAC Users Stalled in JEMS Application
   
       Updated: 2021-07-23 09:44:08
       Created: 2014-05-28 12:38:18  
3. Electronic Reports (Cypress) / JEMS - Launch Issue Troubleshooting
   
       Updated: 2021-07-23 09:42:38
       Created: 2019-11-15 10:08:25  
4. WiscVPN - How to Install, Connect, Uninstall, and Disconnect WiscVPN Palo Alto GlobalProtect
   
       Updated: 2021-07-23 09:41:24
       Created: 2019-03-13 17:46:02  
5. Java - Adding Sites to Exceptions List
   
       Updated: 2021-07-23 09:40:03
       Created: 2014-01-22 12:00:49  
6. Chat with an Agent!
   
       Updated: 2021-07-23 09:20:27
       Created: 2007-09-05 19:00:00  
7. Adobe Reader (Win) - Prevent PDF Files from Opening in a Web Browser
   
       Updated: 2021-07-21 16:11:37
       Created: 2008-03-25 19:00:00  
8. Windows 8 - Accessing the Command Prompt
   
       Updated: 2021-07-21 15:25:24
       Created: 2012-10-23 13:55:18  
9. Adobe Acrobat - Getting Started (UW-Madison)
   
       Updated: 2021-07-15 11:36:49
       Created: 2016-03-24 08:24:24  
10. Adobe Creative Cloud - All applications in the desktop app are listed as trial versions
    
        Updated: 2021-07-15 10:40:52
        Created: 2020-03-30 13:16:56  
11. Chrome (Mac) - Using the Popup Blocker
    
        Updated: 2021-07-14 12:56:52
        Created: 2015-04-13 17:03:13  
12. MyUW System Portal - Service Description
    
        Updated: 2021-07-12 15:14:55
        Created: 2009-11-03 19:00:00  
13. Clearing Browser Cache and Cookies
    
        Updated: 2021-07-12 14:01:35
        Created: 2009-10-06 19:00:00  
14. Drupal NetID Authentication
    
        Updated: 2021-07-09 10:59:42
        Created: 2010-03-18 19:00:00  
15. Adobe Photoshop - Getting Started (UW-Madison)
    
        Updated: 2021-07-09 10:58:23
        Created: 2016-03-16 09:41:37  
16. Finding Serial Numbers - Various Laptop Computers
    
        Updated: 2021-07-09 08:30:53
        Created: 2010-07-05 19:00:00  
17. Remote Working and Learning - Troubleshooting Common Technical Issues
    
        Updated: 2021-07-09 08:00:03
        Created: 2020-03-23 15:41:23  
18. Help Desk - Which video conferencing or webinar tool should I use? Google Hangouts Meet, Cisco Webex , Microsoft Teams, Zoom
    
        Updated: 2021-07-09 07:57:30
        Created: 2014-12-03 11:35:38  
19. MyUW Madison - Service Description
    
        Updated: 2021-07-08 18:24:26
        Created: 2004-07-27 19:00:00  
20. Safari (iOS) - Enabling and disabling pop-up blocker
    
        Updated: 2021-07-07 09:25:23
        Created: 23 hours 14 minutes ago  
21. EndNote and Parallels purchasing changes
    
        Updated: 2021-07-02 11:44:46
        Created: 2021-02-22 17:05:52  
22. Shipping Your Computer or Rental to DoIT Repair
    
        Updated: 2021-07-01 10:16:03
        Created: 47 hours 29 minutes ago  
23. WiscIT Powered by Cherwell: Known Issues List
    
        Updated: 2021-06-30 12:37:55
        Created: 2014-09-08 12:06:40  
24. Windows - Taskbar Has Disappeared from the Desktop
    
        Updated: 2021-06-30 11:19:13
        Created: 2000-05-01 19:00:00  
25. Installing Microsoft Software on Personally-owned Computers
    
        Updated: 2021-06-30 10:40:40
        Created: 2015-08-05 11:21:51  
26. UW System - Login credentials for each campus
    
        Updated: 2021-06-29 14:16:49
        Created: 2007-03-06 19:00:00  
27. Common SPSS Software Error Codes
    
        Updated: 2021-06-29 13:06:09
        Created: 2016-04-15 13:56:25  
28. Symantec Endpoint Protection- Disabling and Enabling Instructions
    
        Updated: 2021-06-29 11:46:34
        Created: 1 hour 8 minutes ago  
29. Problems Logging into the DOA Fleet Management Website
    
        Updated: 2021-06-25 10:24:50
        Created: 2017-12-04 16:21:29  
30. Windows XP - Repairing a Lost Internet Connection
    
        Updated: 2021-06-24 13:33:19
        Created: 2002-12-10 19:00:00  
31. WiscIT - Using HelpOnline to create a ticket, log a call, add notes to a call, and review past calls
    
        Updated: 2021-06-24 12:06:02
        Created: 2009-07-29 19:00:00  
32. Windows 10 - Changing the System Date and Time
    
        Updated: 2021-06-24 12:01:17
        Created: 2018-01-05 14:15:05  
33. WiscVPN - Troubleshooting the Palo Alto GlobalProtect Client (Windows)
    
        Updated: 2021-06-24 10:51:26
        Created: 2018-08-15 07:52:52  
34. Wireless UWNet - How to Register for Wireless Access
    
        Updated: 2021-06-23 13:03:53
        Created: 2012-03-01 12:08:21  
35. SIS - Obtaining New or Modifying Existing System Access/Authorization
    
        Updated: 2021-06-22 16:31:39
        Created: 2000-08-15 19:00:00  
36. Primo (Search@UW) - Troubleshooting Login Problems
    
        Updated: 2021-06-22 13:56:01
        Created: 2014-03-03 16:20:18  
37. Printers - Getting help with printer trouble from the DoIT Help Desk
    
        Updated: 2021-06-22 13:04:02
        Created: 2010-02-07 19:00:00  
38. Parallels - Installing Windows 8 on Parallels Desktop 10
    
        Updated: 2021-06-22 12:16:01
        Created: 2015-01-08 14:35:08  
39. Remote Working and Learning - Tools to Access Campus Resources Remotely
    
        Updated: 2021-06-22 11:50:33
        Created: 2009-05-26 19:00:00  
40. Device Checkout During COVID-19 University Response
    
        Updated: 2021-06-22 10:05:42
        Created: 2020-03-17 20:06:43  
41. Help Desk - Online NetID Authentication or Identity Proofing
    
        Updated: 2021-06-21 11:53:04
        Created: 46 hours 51 minutes ago  
42. Webex App and Webex Meeting - Logon & Eligibility
    
        Updated: 2021-06-21 08:43:42
        Created: 2019-02-19 14:24:28  
43. GoPrint - Add Money to your Wiscard Account for Printing
    
        Updated: 2021-06-17 17:08:35
        Created: 48 hours 39 minutes ago  
44. Get Help from DoIT
    
        Updated: 2021-06-17 15:49:24
        Created: 2000-07-12 19:00:00  
45. Firefox 57+ (Win) - Clearing Cache and Cookies
    
        Updated: 2021-06-17 13:51:05
        Created: 41 hours 18 minutes ago  
46. Eligibility for Adobe Creative Cloud Licensed By UW System's ETLA
    
        Updated: 2021-06-17 12:46:54
        Created: 2017-11-30 08:51:44  
47. Successful Searches in the KB
    
        Updated: 2021-06-16 12:37:52
        Created: 2021-05-26 13:24:21  
48. Wireless UWNet - Service Description
    
        Updated: 2021-06-10 17:21:28
        Created: 2004-09-27 19:00:00  
49. UWNet - Register a Device Without a Browser or Pre-registering a Device Before Arriving to Campus
    
        Updated: 2021-06-10 12:51:27
        Created: 2018-01-11 08:32:09  
50. Internet Explorer (Win) - Returning to a Previous Version After Upgrading
    
        Updated: 2021-06-10 11:06:08
        Created: 46 hours 8 minutes ago  
51. Help Desk - IT Help Desks at UW-Madison
    
        Updated: 2021-06-10 10:31:20
        Created: 2000-10-08 19:00:00  
52. Microsoft Word - Inserting International Characters and Symbols
    
        Updated: 2021-06-08 12:42:07
        Created: 2000-08-20 19:00:00  
53. Support for Microsoft EES Software downloaded from the Campus Software Library
    
        Updated: 2021-06-08 11:08:23
        Created: 2014-02-07 12:29:20  
54. Help Desk - Deactivation Timeline for Office 365, G Suite, Box, Qualtrics, and Zoom
    
        Updated: 2021-06-07 12:50:18
        Created: 2018-02-01 14:23:17  
55. UWNet - Device Incompatibility List
    
        Updated: 2021-06-02 13:08:55
        Created: 2018-01-10 14:34:30  
56. Downloading Windows 10 From The Campus Software Library
    
        Updated: 2021-06-02 11:52:18
        Created: 2016-12-08 09:51:00  
57. Departmental VPN - Service Description
    
        Updated: 2021-06-02 11:31:15
        Created: 2012-11-26 15:24:50  
58. Android (Jellybean) - Clearing Saved Passwords and Form Data
    
        Updated: 2021-06-02 10:51:15
        Created: 2012-10-02 10:45:40  
59. UW-Madison Box - Service Description
    
        Updated: 2021-05-27 12:48:21
        Created: 2013-07-22 13:59:18  
60. e-Reimbursement - Working with foreign currency
    
        Updated: 2021-05-27 12:17:08
        Created: 2009-07-26 19:00:00  
61. InfoAccess - Service Description
    
        Updated: 2021-05-27 11:02:15
        Created: 2007-08-14 19:00:00  
62. Security - Requesting a New Three-Character ID
    
        Updated: 2021-05-26 15:37:22
        Created: 2008-09-18 19:00:00  
63. WiscVPN - Installing the Palo Alto GlobalProtect Client (Chromebook)
    
        Updated: 2021-05-26 12:33:21
        Created: 2017-07-17 09:59:23  
64. WiscVPN - Installing the Palo Alto GlobalProtect Client (Android)
    
        Updated: 2021-05-25 13:00:32
        Created: 2017-07-12 14:49:22  
65. WiscVPN - Installing and Connecting with the Palo Alto GlobalProtect Legacy iOS
    
        Updated: 2021-05-25 12:41:03
        Created: 2017-07-12 15:00:01  
66. eduroam - First Time Setup
    
        Updated: 2021-05-20 12:03:41
        Created: 2019-02-21 15:00:39  
67. Lifelong Learners (L3) - Enrollment Process
    
        Updated: 2021-05-20 11:50:17
        Created: 45 hours 59 minutes ago  
68. Buying Microsoft Project at UW-Madison
    
        Updated: 2021-05-20 10:49:35
        Created: 2019-12-20 11:30:53  
69. eduroam - End User Benefits
    
        Updated: 2021-05-19 12:24:58
        Created: 2016-11-29 13:49:26  
70. eduroam - Accessing eduroam
    
        Updated: 2021-05-19 12:24:58
        Created: 2012-07-05 13:36:49