Top Documents of the Week
Clearing Browser Cache and Cookies
Windows 10 - Changing the System Date and Time
Windows 10 - Performing a Network Reset
Windows - Taskbar Has Disappeared from the Desktop
Finding Serial Numbers - Various Laptop Computers
Safari 8.0 - 10.0 (Mac) - Clearing Cache and Cookies
Android - Locating the MAC address
Chrome (Win) - Clearing Cache and Cookies
Windows - Quick Fix for Networking Problems
Excel - Using the VLOOKUP and HLOOKUP Functions
Game Console - Locating the MAC address
Help Desk - Send HTML emails using the Outlook for Windows desktop client
Windows - Uninstalling/reinstalling a network adapter in device manager
WatchOS - Locating the MAC address of an Apple Watch
Get Help from DoIT
Windows 8 and 10- Finding the IP Number and MAC Address of a Network Card
Mac OS X (10.5+) - Finding the IP address and MAC address
iOS - Locating the MAC address
iOS - Locating the IP Address
Finding the MAC and IP Address of a Device
Windows - Displaying, Releasing and Renewing a DHCP Lease
WiscVPN - How to Install, Connect, Uninstall, and Disconnect WiscVPN Palo Alto GlobalProtect
Booting to the Boot Menu and BIOS
Office 365 (Thunderbird) - Configure Modern Authentication
Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies
Help Desk - Chat with an Agent!
Edge (Win) - Clearing Cache and Cookies
iOS (iPhone/iPad/iPod Touch) - How to find the version of iOS used on a device
File Systems Overview
Symantec Endpoint Protection- Disabling and Enabling Instructions
Installing Java Runtime Environment Updates
Mac OS X (10.4) - Finding the IP address and MAC address
Web Browsers - How to Fix a "Bad Request" Error
Windows/Mac - How to Check the System Information
Adobe Creative Cloud - Logging in with Your UW-Madison Account
Downloading and Installing Oracle 12c Client
Microsoft Office 2007/2010/2013/2016 (Win) - Repairing Corrupted Program Files
Excel - How to Merge Cells
Web Browsers - Updating Your Browser to the Latest Version
Chrome (Mac) - Clearing Cache and Cookies
Outlook 2010 - 2016 (Win) - Remove Locally Stored Password
Windows 7, 8, & Vista - Changing the System Date and Time
Windows (8, 8.1, 10) - Changing the Display Language
Windows 8 and 10 - Changing the Input Language
Mac OS X (10.9) - Changing System Language
Windows - DOS Commands
Mac OS X - Reinstalling Network Adapters
Windows 7 - Changing a Local Windows Account Password
The Adobe Creative Cloud Desktop app displays a "You don't have access to manage apps" message
Windows - Setting the Default Mail Program
Windows - Editing Boot Options
Microsoft Word (Win) - Setting the Default Font, Font Size, and Margins
Firefox 57+ (Win) - Clearing Cache and Cookies
UW System - Login credentials for each campus (Wisconsin Federation)
Use the Adobe Creative Cloud Cleaner tool to uninstall, completely remove all vestiges of previous Creative Cloud installations, and reinstall
Microsoft Excel - Formula to Calculate Sum of Cells in Separate Worksheets
WiscVPN - Installing the Palo Alto GlobalProtect Client (Mac)
Windows XP - How to Repair Errors that Prevent Windows from Booting
Safari 10.0.1+ (Mac) - Clearing Cache and Cookies
Java - Adding Sites to Exceptions List
Windows XP - Changing the Input Language
Chrome (Mac) - Checking for a Proxy
WiscVPN - Installing the Palo Alto GlobalProtect Client (Windows)
Microsoft Excel - Column Labels Are Numbers Instead Of Letters
Wireless UWNet - Unable to Connect
Firefox 21+ (Mac) - Clearing Cache and Cookies
Windows XP - Running CHKDSK
Adobe Creative Cloud - Student Subscription FAQ
Windows 8 - Changing Your Lock and Login Screens
eduroam - Accessing eduroam
Parallels Black Screen Troubleshooting
Windows - Using Windows Update
Mac - How to Create a DMG File from a CD/DVD
Internet Explorer (Windows Phone) - Clearing Cache and Cookies
Wireless UWNet - How to Register for Wireless Access
UWNet - Register a Device Without a Browser or Pre-registering a Device Before Arriving to Campus
NetID Login - How to Fix a "Stale Request" Error
iOS - Clearing Cache and Cookies
eduroam - First Time Setup
Help Desk - I need my Campus ID/Wiscard number
Microsoft Office for UW-Owned and Personally-Owned Computers at UW-Madison
Internet Explorer - Showing the Menu Bar
Windows - Office 2007 / 2010 / 2013 - Uninstalling
Restart Windows Service
Safari (Win) - Clearing Cache and Cookies
Internet Explorer 7 (Win) - Clearing Cache and Cookies
Campus Network - Finding the MAC Address of an Ethernet Adapter
Microsoft Office, Visio, and Project Compatibility
WiscVPN - Connecting to the Palo Alto GlobalProtect Client (Windows)
Windows 7 - Using the Search Function
SPSS - Update License Code on Existing SPSS Installation
Remote Working and Learning - Tools to Access Campus Resources Remotely
Mac OS X (10.6 and before) - Resetting a Forgotten Account Password
Opera (Win) - Clearing Cache and Cookies
iOS - Downloading applications from the App Store without payment info on file
KnowledgeBase Search Tips
Mac OS X - Force Ejecting a CD
Windows XP - Finding the IP Number and MAC Address of a Network Card
Chrome (Win) - Clearing Saved Passwords and Form Data
Windows Vista, 7, 8, and 10 - Sharing a CD/DVD Drive on a Network
Windows 7, 8, and 10 - Show Hidden Files and Folders
Remote Working and Learning - Home Internet Service Providers Guide
WiscVPN - Connecting to the Palo Alto GlobalProtect Client (Mac)
Symantec Endpoint Protection (Mac) - Uninstallation Instructions
Guide to Installing SPSS 24, 23, 22, and 21
Help Desk Employment Opportunities
Windows Vista, 7, 8, and 10 - Removing Color Profiles
Opera 28.0 (Mac) - Clearing Cache and Cookies
Windows XP, Vista, 7, 8, and 10 - Using the Windows Task Manager
Computer Training for Students
Mac - Zapping the PRAM
Safari - How to Delete Bookmarks (Mac OS 10.10, 10.9)
Windows - Disabling Startup Programs
Office 365 (Thunderbird) - Exchange Calendar and Tasks Add-On for Lightning
IT Help Desks at UW-Madison
Internet Explorer 8 (Win) - Clearing Cache and Cookies
Office 365 (Apple Mail) - Undeletable Folders Appearing in Apple Mail
Office 365 (iOS) - Configure the native email/calendar app for iPhone, iPad, iPod
Help Desk - Deactivation Timeline for Office 365, Google, Zoom, Box, Qualtrics
Windows 8 - Uninstall a Program
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