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Accessing Campus Network and Housing Workstation From Home

Setup instructions for establishing VPN and configuring Microsoft Remote Desktop

Contents

Windows 10
Palo Alto Global Protect
Downloading GlobalProtect
Housing Clients
Windows
MacOS


Determining Windows Version

Windows 10

  1. Go to the Start Menu
  2. Search for "System"
  3. Any of the following results will allow you to determine your system's architecture
    System
  4. The System Control panel will indicate the system architecture type
    System Control Panel

Palo Alto GlobalProtect

Palo Alto GlobalProtect is the campus VPN client for use with WiscVPN. Below are instructions for installing Global Protect.

Downloading Global Protect

Housing Clients

  1. Open the Start Menu and scroll down to "Microsoft System Center". Click on the folder to expand it.
  2. Then launch "Software Center"
    Software Center shortcut 
  3. Optionally, you can double-click the Software Center system tray icon in the Task Bar
    Tray Icon
  4. From the Software Center console, you can see software made available for installation from your IT department under "Applications"
  5. You can also see upgrades for installed software and operating systems under "Updates"
    Home Page
6. You should see "Palo Alto GlobalProtect" as an available application to install (if it is not already installed on your system)
7. Click on the application tile and you will be presented with the option to install. Click "Install" to automatically download and install the program.
Install from Software Center 

Personal Devices & Non-Housing Clients

  1. Navigate to https://uwmadison.vpn.wisc.edu/
  2. Log in with your NetID and Password
  3. Click on the link to download the version that correlates with your operating system.
    WiscVPN Download
  4. If you are not sure which version of Windows you are running, refer to Determining Windows Version
  5. If you have a Mac, select Download Mac 32/64 bit GlobalProtect agent.

Installing the GlobalProtect Client (Windows)

  1. Open the downloaded file, and choose "Run" when prompted.
    Installer
  2. Click "Next" to proceed through the installation.
  3. When asked whether or not you want to allow the program to install software on your computer, choose "Yes".
  4. After following these instructions, GlobalProtect will be installed and ready for use.

Installing the GlobalProtect Client (Mac)

  1. Open the downloaded file. Proceed through the installation process, you will need to click "continue", then "continue", then "install".
    Install-Mac 1
  2. If you are prompted for your password, type it in. It will look like the image below once you have typed in your password. Then select "install software".
    Install-Mac 2

Launching Palo Alto GlobalProtect

Windows Instructions MacOS Instructions
  1.  Press the Windows key to open the Start Menu
  2. Search for the program by typing GlobalProtect in the search field. 
  3. Click on the program to launch it.
    PanGP Program
  1. Select the search icon in the top right corner of the screen, or press the Command and Space keys at the same time, to launch  Spotlight Search
  2. Type "GlobalProtect" to search for the application
  3. Click the program in the search results to launch
    Spotlight
  4. You can also launch the program from your Mac's applications folder which can be accessed from the "Go" menu in Finder, and then selecting "Applications" (or using the "Command-Shift-A" keyboard shortcut")

Configuring and Connecting with Palo Alto GlobalProtect

Type the following information below into the relevant fields:
  • Portal: uwmadison.vpn.wisc.edu
  • Username: NetID
  • Password: NetID Password
    Configuration
  • Finally, click "Connect" to connect to the campus network over WiscVPN via the GlobalProtect client

Disconnecting from GlobalProtect

Windows Instructions MacOS Instructions
  1.  Click on the "show hidden icons arrow" in the lower right corner of the Task Bar if the GlobalProtect icon is not already displaying in the System Tray. 
  2. Right click the GlobalProtect icon
    Disconnect - Windows
  3. Click "Disconnect"
  4. You are now disconnected from WiscVPN
  1. Click on the GlobalProtect icon in the menu bar. (It will look like a picture of the earth.)
  2. Click "Disconnect"
  3. You are now disconnected from WiscVPN

Remote Desktop

It is necessary to be connected to the campus network via WiscVPN to use Remote Desktop. For instructions on installing and configuring WiscVPN see this article: Accessing Campus Network and Housing Workstation From Home

Windows Instructions MacOS Instructions
    1. Make sure that you have already installed and configured your WiscVPN client. You need to be connected via VPN for remote access to work.
    2. Open Remote Desktop Connection by searching for it in the Start Menu or from "StartWindows AccessoriesRemote Desktop Connection"
    3. Click "Show Options" in the lower left corner
      RDC 1
    4. Enter the Fully Qualified Domain Name of the workstation you are trying to connect to in the Computer field. This is the asset name of your workstation (HSG-WD_###) followed by "housing.wisc.edu"
    5. In the Username field, enter your Housing username (this may be different than your NetID)
      RDC - 2
    6. Optionally, you can elect to allow Windows to save your credentials by checking the "Allow me to save credentials" checkbox. 
    7. Click "Connect" to proceed. You will be prompted to enter your Housing password.
    8. Once connected, there will be a blue toolbar at the top of the screen which will give you the option to minimize the Remote Desktop Connection window. (After a few seconds this tool bar will go away, to bring it back just move the mouse to the top of the screen)
    9. When you are ready to terminate the remote session, please Log Off instead of Disconnecting from or Locking the workstation. 
    1. Make sure that you have already installed and configured your WiscVPN client. You need to be connected via VPN for remote access to work.
    2. Open the Mac App Store and search for Microsoft Remote Desktop (also available here). Download and install the application. If you already have the application installed, proceed to the next step.
    3. Launch Microsoft Remote Desktop from your Mac's Applications folder
      Mac Applications RDC
    4. After launching the Remote Desktop application, you will be presented with an empty list of remote connections. Click "New" to create a new connection and launch the configuration screen. 
      New Connection
    5. Give the connection a name in the Connection Name field. This can be anything that you like,
    6. Enter the Fully Qualified Domain Name of the workstation you are trying to connect to in the PC Name field. This is the asset name of your workstation (HSG-WD_###) followed by "housing.wisc.edu"
    7. In the Username field, enter your Housing username (this may be different than your NetID)
    8. Enter your Housing password in the Password field
      Mac OS RDC Config
    9. After entering the necessary information, close the configuration window. Once you return to the Configuration List, you will see the new configuration you created. 
    10. To initiate the remote desktop connection, double click the connection. You may get a security certificate warning when trying to connect. Click "continue" to proceed. 
      Certificate Error
    11. When you are ready to terminate the remote session, please Log Off instead of Disconnecting from or Locking the workstation. 

    References & Troubleshooting

    DoIT Knowledge Base References




      Keywords:remote desktop vpn working from home anytime workstation cisco anyconnect microsoft palo alto global protect mac imac osx apple   Doc ID:73980
      Owner:Mike C.Group:UW Housing
      Created:2017-06-09 15:27 CDTUpdated:2019-01-31 11:36 CDT
      Sites:UW Housing
      Feedback:  0   1