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UWSC Support - Get help from the UW Service Center Support Team

The UW Service Center Support Team provides support to HR staff and employees for all UW instituions. The UW Service Center Affinity Groups typically work directly with HR professionals (tier 1 support) that are using the Human Resource System (HRS). The UW Service Center provides HRS support via phone, email, webform, and a live chat services. Current employees should direct any question to their own divisional or departmental HR Staff. Former employees should also contact their former departments if at all possible and depending on the situation.

Contact AG Support via the telephone, email, chat, or our Web Form

AG Support phone numbers

7:45 a.m. - 4:30 p.m
5 days a week (Mon-Fri)

AG1: (888) 298-0141 (toll free) or
(608) 262-0600

AG2: (888) 298-0151(toll free) or
(608) 262-0419

AG3: (888) 298-4159 (toll free) or
(608) 262-6093


AG Support email addresses

7:45 a.m. - 4:30 p.m
5 days a week (Mon-Fri)

AG1: ag1@uwsa.edu

AG2:
ag2@uwsa.edu

AG3: ag3@uwsa.edu


LiveChat & Webforms

7:45 a.m. - 4:30 p.m
5 days a week (Mon-Fri)

Click here to chat with a support agent

Use our web from to submit an incident

Support by phone

Support by telephone is available from 7:45 a.m. - 4:30 p.m., Monday through Friday

The UW Service Center Support Team can help with many common questions with the Human Resource System (HRS) or self service questions about the my.Wisconsin.edu portal over the phone.

You can reach the UW Service Center Support Team by phone at:

Affinity Group 1: (888) 298-0141 (toll free) or (608) 262-0600 | Madison, Milwaukee
Affinity Group 2: (888) 298-0151 (toll free) or (608) 262-0419 | Eau Claire, La Crosse, Oshkosh, Platteville, Stevens Point, Whitewater
Affinity Group 3: (888) 298-4159 (toll free) or (608) 262-6093 | Colleges, Extension, Green Bay, Parkside, River Falls, Stout, Superior, System Administration


Support via Email

Support staff is available for email support from 7:45 a.m. - 4:30 p.m., Monday through Friday. 

Affinity Group 1: ag1@uwsa.edu | Madison, Milwaukee

Affinity Group 2: ag2@uwsa.edu | Eau Claire, La Crosse, Oshkosh, Platteville, Stevens Point, Whitewater

Affinity Group 3: ag3@uwsa.edu | Colleges, Extension, Green Bay, Parkside, River Falls, Stout, Superior, System Administration

Emails are typically handled and responded to within 2 hours.  If you have an urgent issue, please call the UW Service Center Support Team. Note that the UW Service Center Support Team cannot cannot handle issues involving sensitive information over email.  Please do not ever send sensitive information to us via email.

Support via LiveChat

Chat Support services are available from 7:45 a.m. - 4:30 p.m., Monday through Friday

In addition to phones and email, the UW Service Center Support Team provides support via an online chat service.  If you would prefer to receive help via chat, you may chat with one of our agents. Issues involving sensitive information should not be handled via chat support service.

Support via Web Form

Web form support is available to customers at anytime. 

You can fill out a request via our online web form 24x7 and our support team will respond between 7:45 a.m. - 4:30 p.m., 5 days a week. Your request will be routed to the UW Service Center Support Team for resolution.




Keywords:service center support help troubleshooting livechat call email webforms, web form, affinity group, contact support, AG, live chat, hrs support, ag support   Doc ID:17960
Owner:Tim M.Group:Human Resource System (HRS)
Created:2011-04-11 19:00 CDTUpdated:2016-09-19 09:53 CDT
Sites:Human Resource System (HRS)
Feedback:  3   2