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UWSC Support - Get help from the UW Service Center Support Team

GENERAL DESCRIPTION:

The UW Service Center Support Team provides support to HR staff and employees for all UW instituions. The UW Service Center Affinity Groups typically work directly with HR professionals (tier 1 support) that are using the Human Resource System (HRS). The UW Service Center provides HRS support via phone, email, webform, and a live chat services. Current employees should direct any question to their own divisional or departmental HR Staff. Former employees should also contact their former departments if at all possible and depending on the situation.


Contact AG Support via the telephone, email, chat, or our Web Form

AG Support phone numbers

Phone support available from:
 7:45 a.m. - 4:30 p.m
5 days a week (Mon-Fri)

Phone: (888) 298-0141 (toll free) or
(608) 262-0600


AG Support email addresses

Email monitored from:
7:45 a.m. - 4:30 p.m
5 days a week (Mon-Fri)

AG1: ag1@uwsa.edu

AG2:
ag2@uwsa.edu

AG3: ag3@uwsa.edu

Alt. email: servicecenter@uwsa.edu 


LiveChat & Webforms

Chat support is available from:
7:45 a.m. - 4:30 p.m
5 days a week (Mon-Fri)

Submit a web form request anytime

Click here to chat with a support agent

Use our web form to submit an incident

Support by phone

Support by telephone is available from 7:45 a.m. - 4:30 p.m., Monday through Friday.

The UW Service Center (UWSC) Support Team can help with many common questions with the Human Resource System (HRS) or self service questions about the my.Wisconsin.edu portal over the phone.

Phone support: (888) 298-0141 (toll free) or (608) 262-0600 


Support via Email

Support staff is available for email support from 7:45 a.m. - 4:30 p.m., Monday through Friday. Emails are typically responded to within 2 hours.  If you have an urgent issue, please call the UWSC Support Team.

*** Note: We ask that you check all email attachments to be sure that you are not sending restricted information to the UWSC. ***

Affinity Group 1: ag1@uwsa.edu | Madison, Milwaukee

Affinity Group 2: ag2@uwsa.edu | Eau Claire, La Crosse, Oshkosh, Platteville, Stevens Point, Whitewater

Affinity Group 3: ag3@uwsa.edu | Colleges, Extension, Green Bay, Parkside, River Falls, Stout, Superior, System Administration


Support via LiveChat

Chat Support services are available from 7:45 a.m. - 4:30 p.m., Monday through Friday

The UWSC Support Team also provides support via an online chat service.  If you would prefer to receive help via chat, you may chat with one of our agents.  Issues involving restricted information should be handled via phone conversations with UWSC Support.

Support via Web Form

You can fill out a request via our online web form 24x7 and our support team will respond between 7:45 a.m. - 4:30 p.m., Monday through Friday. 


ADDITIONAL RESOURCES:


Related Links:





Keywords:help troubleshooting livechat chat call email webforms web form affinity group contact support AG live hrs support   Doc ID:17960
Owner:Tim M.Group:Human Resource System (HRS)
Created:2011-04-11 19:00 CDTUpdated:2018-04-02 09:41 CDT
Sites:Human Resource System (HRS)
Feedback:  3   3