Topics Map > DOCUMENT TYPE > Reference
Topics Map > FUNCTIONAL AREA > Recruitment
Topics Map > FUNCTIONAL AREA > Time and Labor
Topics Map > FUNCTIONAL AREA > Absence Management
Topics Map > FUNCTIONAL AREA > Finance
Topics Map > FUNCTIONAL AREA > Benefits
Topics Map > FUNCTIONAL AREA > Payroll
Topics Map > FUNCTIONAL AREA > Human Resources

Get help from the UW Service Center Support Team

The UW Service Center Support Team provides support to Employees of the entire UW System using Self Service via My UW System Portal and UW System Professionals logging directly into the Human Resource System (HRS). The UW Service Center provides support via phone, email, webform, and a live chat service.

Get help via phones, email, chat, or Webform

Phones

7:45 a.m. - 4:30 p.m
5 days a week (Mon-Fri)

AG1: (888) 298-0141 (toll free) or
(608) 262-0600

AG2: (888) 298-0151(toll free) or
(608) 262-0419

AG3: (888) 298-4159 (toll free) or
(608) 262-6093


Email

7:45 a.m. - 4:30 p.m
5 days a week (Mon-Fri)

AG1: ag1@sc.wisc.edu

AG2:
ag2@sc.wisc.edu

AG3: ag3@sc.wisc.edu


LiveChat & Webforms

7:45 a.m. - 4:30 p.m
5 days a week (Mon-Fri)

Click to LiveChat


Log a call via the WebForm

Phones

Available 7:45 a.m. - 4:30 p.m., 5 days a week (Mon-Fri)

The UW Service Center Support Team can help with many common questions with the Human Resource System (HRS) and Self Service via the UW System Portal or the My UW-Madison Portal, over the phone.

You can reach the UW Service Center Support Team by phone at:

Affinity Group 1: (888) 298-0141 (toll free) or (608) 262-0600 | Madison, Milwaukee
Affinity Group 2: (888) 298-0151 (toll free) or (608) 262-0419 | Eau Claire, La Crosse, Oshkosh, Platteville, Stevens Point, Whitewater
Affinity Group 3: (888) 298-4159 (toll free) or (608) 262-6093 | Colleges, Extension, Green Bay, Parkside, River Falls, Stout, Superior, System Administration

When you call, there are three menu options to choose from:

  • Option 1
    • For UW Employees, call 1-855-4UW-SUPP and select Option 1. You will get help with the UW Portal including login, access, troubleshooting, and self service assistance.
      • Password and authorization issues isolated to the UW Portal.
      • Error messages when accessing the UW Portal or errors within the portal.
        Note: Employees at all campuses except Madison will log in to the My UW System portal at https://my.wisconsin.edu.  For more information on logging into the My UW System portal, please see Logging in to My UW System Portal. UW-Madison employees will log in to the My UW Madison portal at https://my.wisc.edu instead and click on the Work Record tab.
      • Navigation assistance within the system portal, including self service assistance.
      • Missing critical information or portlets that you think you should have access to.
  • Option 2 
    • For HRS Administrators & UW Employees w/non-technical questions, call 1-855-4UW-SUPP and select Option 2. You will get help as a UW Campus Professional Staff directly accessing the Human Resource System.
      • Authorization issues, access rights to the system.
      • Help with performing a certain function, navigation, and "how to issues."
      • Help using Forms and Reports.
      • Receiving error messages  or a function not working properly.
      • Assistance fixing an employees information.
    Option 3 Leave a Voicemail.

Email

Available 7:45 a.m. - 4:30 p.m., 5 days a week (Mon-Fri); possible 24 hour response delay

You can email the UW Service Center Support Team if you would prefer to contact us via email.

Affinity Group 1: ag1@sc.wisc.edu | Madison, Milwaukee

Affinity Group 2: ag2@sc.wisc.edu | Eau Claire, La Crosse, Oshkosh, Platteville, Stevens Point, Whitewater

Affinity Group 3: ag3@sc.wisc.edu | Colleges, Extension, Green Bay, Parkside, River Falls, Stout, Superior, System Administration

Because of the volume of email received, note that it can sometimes take up to 24 hours to receive a response via email. If you have an urgent issue, please call the UW Service Center Support Team instead. Note that the UW Service Center Support Team cannot reset passwords via email and cannot provide sensitive information (such as NetIDs) over email. If you need a password reset or if you don't remember your NetID, you will need to call the UW Service Center Support Team and select Option 1.

LiveChat

Available 7:45 a.m. - 4:30 p.m., 5 days a week (Mon-Fri)

In addition to phones and email, the UW Service Center Support Team provides support via an online chat service.  If you would prefer to receive help via chat, you may chat with one of our agents. Note that the UW Service Center Support Team cannot reset passwords or provide NetIDs via chat. If you need a password reset or other account information, you must call the UW Service Center Support Team and select Option 1.

WebForms

Available 7:45 a.m. - 4:30 p.m., 5 days a week (Mon-Fri); possible 24 hour response delay.

You can fill out a request via an online webform 24x7 and our support team will respond between 7:45 a.m. - 4:30 p.m., 5 days a week. Your request will be routed to the UW Service Center Support Team for resolution.




Keywords: service center help desk support get help 855-4-uw-supp support troubleshooting   Doc ID: 17960
Owner: Chris G.Group: Human Resource System (HRS)
Created: 2011-04-11 19:00 CDTUpdated: 2014-02-18 10:27 CDT
Sites: Human Resource System (HRS)