UWSS Support - Get help from the UWSS Service Operations Support Team

GENERAL DESCRIPTION:

The UW Shared Services - Operations Support team provides support to HR staff and employees for all UW institutions. Operations Support teams typically work directly with UW HR professionals (tier 1 support) that are utilizing the Human Resource System (HRS) for their work. We provide support via phone, email, web form, and a live chat services. Current employees should direct any question to their own divisional or departmental HR staff. Former employees should also contact their former departments if at all possible and depending on the situation.


Contact UW Shared Services - Service Operations Support via the telephone, email, chat, or our Web Form

Support by Phone

Support by telephone is available from 7:45 a.m. - 4:30 p.m., Monday through Friday.

The UW Shared Services Support Team can help with many common questions with the Human Resource System (HRS) or self service questions about the my.Wisconsin.edu portal over the phone.

Phone support: (888) 298-0141 (toll free) or (608) 262-0600


Support via Email

Support staff is available for email support from 7:45 a.m. - 4:30 p.m., Monday through Friday. Emails are typically responded to within 2 hours.  If you have an urgent issue, please call the UWSC Support Team.

*** Note: We ask that you check all email attachments to be sure that you are not sending restricted information to the UWSC. ***

Email Operations Support - serviceoperations@uwss.wisconsin.edu

Support via Live Chat

Chat Support services are available from 7:45 a.m. - 4:30 p.m., Monday through Friday

The UWSC Support Team also provides support via an online chat service.  If you would prefer to receive help via chat, you may chat with one of our agents.  Issues involving restricted information should be handled via phone conversations with UWSC Support.

Support via Web Form

You can fill out a request via our online web form 24x7 and our support team will respond between 7:45 a.m. - 4:30 p.m., Monday through Friday.


UW Shared Services Customer Survey

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ADDITIONAL RESOURCES

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