Note: This document is only for setup if you're planning to use a smartphone or tablet with MFA Duo.

• If you're planning to use a token only, see MFA-Duo - First Time Setup for Token/Fob .
• If you need help reactivating duo on a new device, see MFA Duo – Reactivate Duo on a Mobile Device

Background:

UW-Madison has selected Duo as our solution for Multi-factor Authentication. In order to utilize Multi-factor authentication, you will need to set it up on a smartphone, tablet or token.

More on the Duo Multi-factor Authentication Project can be found on here: MFA-Duo - What is Duo Multi-factor Authentication?.

Items needed for First Time Setup:

1. Smartphone or tablet running supported platform.
   • Supported iOS versions
   • Supported Android versions
   • Supported Windows Phone versions
2. Smartphone or tablet connected to Wi-Fi or cellular data network.
3. Separate device with a web browser (not the smartphone or tablet you are registering).
4. Duo Mobile App. You will be prompted to download this free application during the setup process.

First Time Setup Process for smartphone or tablet:

1. Open a browser on a device other than the smartphone/tablet you are trying to register.
2. Navigate to www.mfa.wisc.edu. When prompted, authenticate with your NetID and password.
3. Click on Register Smartphone or Tablet
4. Click the Start setup button
   
   1. Please note - If you are setting up your device due to an error during initial registration, or you are setting up a second device, you will be prompted for a temporary passcode instead, as seen in the screenshot listed below.
      
5. Select the device type you would like to add

   Smartphone

   1. Select Mobile Phone then press Continue.

      

   2. Enter the phone number of the device. Next, verify this is the correct number of the device by checking the box. Now press Continue.

      

   3. Select the type of phone that the number is associated with and press Continue.

      

   4. Download the Duo Mobile Application for your device:

      • iOS/iPhone: Download the Duo Mobile App from the App Store.

      • Android: Download the Duo Mobile App from the Google Play Store.

      • Windows Phone: Download the Duo Mobile App from the Microsoft Store.

   5. Configure the Duo App on your mobile device and finish adding the device in MFA Portal:

      1. Open the Duo App on your phone.

         Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.

         

      3. In the Duo App on your device, tap the plus sign button in the top right.

      

      1. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

         The following video from Duo demonstrates how to scan the QR code: Duo Self Enrollment

         

      2. You will see the following screen in your browser if your first device registration is successful, and your mobile phone should return to the Duo home screen. You will be prompted to start using MFA within one day.
         

         

   Tablet

   1. Select Tablet then press Continue.

      

   2. Select iOS or Android (depending on your device) then press Continue.

      

   3. Download the Duo Mobile Application for iOS or Android:

      • iOS: Download the Duo Mobile App from the App Store.

      • Android: Download the Duo Mobile App from the Google Play Store.

   4. Configure the Duo App on your tablet and finish adding the device in MFA Portal:

      1. Open the Duo App on your tablet.

         Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.

         

      3. In the Duo App on your tablet, tap the plus sign button in the top right.

      

      1. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

         The following video from Duo demonstrates how to scan the QR code: Duo Self Enrollment

         

      2. You will see the following screen in your browser if your first device registration is successful, and your tablet should return to the Duo home screen. You will be prompted to start using MFA within one day.
         

         

    
6. Optional - To set your default login settings, see MFA-Duo - Setting a Default Login Device.
7. UW-Madison encourages users to add multiple devices in the event that they lose access to a single device. Instructions for adding devices can be found here: 
   1. MFA-Duo - Adding Secondary/Backup Devices
   2. MFA-Duo - Generating Backup Passcodes for Future Use

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.

How to get access to a Security Key or Duo Token/Fob 

Students

Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email help@doit.wisc.edu. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.