MFA-Duo - Sending a Push to Your Smartphone or Tablet

This document will explain how to use a smartphone or tablet for Multi-factor Authentication.

Before following these steps, make sure you've already registered your smartphone or tablet. Steps to do so can be found here: MFA-Duo - First Time Setup for Smartphone or Tablet.

  1. When prompted for MFA-Duo, select Send Me a Push.
  2. Duo prompt indicating that there is an active push waiting for approval

  • Tap the Duo Mobile notification you receive on your device.

    Duo notification on the home screen of a mobile device

  • Tap APPROVE to approve the login request. After doing so, the notification on your device will go away, and you should be successfully logged into the service requiring Duo Multi-factor Authentication.

    Duo app with an active prompt open, with two options: approve or deny

    • Note: Tap DENY and then tap It seemed fraudulent if you ever receive a Duo Mobile push notification on your device that you aren't expecting.

  • See accessibility & usability information

    We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

    For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email

    How to get access to a Security Key or Duo Token/Fob 


    Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

    Faculty, Staff, and Researchers

    Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email 

    See Also:

    Keywords:multi-factor multi factor dual two tablets smartphones authentications authenticates NetID logins cellular mobile android iOS   Doc ID:88926
    Owner:MST Support .Group:Identity and Access Management
    Created:2019-01-09 15:10 CDTUpdated:2022-05-25 15:15 CDT
    Sites:DoIT Help Desk, Identity and Access Management
    Feedback:  0   8