Topics Map > Multi-Factor Authentication (MFA)
MFA-Duo - What is a token/fob?
If you need a MFA token/fob, please contact your human resources or IT department, or visit the DoIT Help Desk.
Where can I get an MFA token/fob?
MFA tokens/fobs can be picked up at the DoIT Onsite Help Desk, located at 1210 West Dayton Street, inside the entrance of the Computer Sciences building.
Who pays for MFA tokens/fobs?
How long do the battery lives of OTP c100 fobs last?
OTP c100 fobs have a battery life of 5 years.
How do I register my MFA token/fob?
How do I use my MFA token/fob?
See accessibility & usability information
We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.
For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.
How to get access to a Security Key or Duo Token/Fob
Students
Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email help@doit.wisc.edu. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.
Faculty, Staff, and Researchers
Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.