Topics Map > Multi-Factor Authentication (MFA)

MFA-Duo - Device Options

This document lists and compares features of applications and token/fob devices that can be used to log in with MFA-Duo.

App and Device Options

Pricing and Feature Comparison

The following device options include an "ease of use" rating based user testing.
Option Compatibility Ease of Use
Duo Mobile App Mobile and desktop authentication

Very easy to use

Once installed, the mobile app gives the choice between entering a passcode or receiving an "approve/deny" notification for authentication.

The mobile app was accessibility tested and should work using your screen reader. The app notification appears on your smartphone. Clicking approve will approve authentication.
Token/Fob Mobile and desktop authentication

Easy to use

A passcode is read off of the device and then entered into the authentication field.

Some may have difficulty reading the token code within the allotted time and syncing to their account.

See MFA-Duo - Accessibility & Usability Information

OTPc100Multi-FactorAuthenticationTokenFront200x100.pngDuo push-button token is a key fob that you must push to get a code, see a code that is not backlit, enter the code into a form field to initiate login.
USB Security Key Desktop authentication

Very easy to use

Will populate a passcode entry for use on other browsers and locally for desktop software with default registration.

Secondary U2F functionality will allow fast login on Chrome browser web apps.

Will need dongle adapter for Mac laptop USB-C ports.

Feitian Security Key is a key fob device with a sensor no push button to initiate login.

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email

How to get access to a Security Key or Duo Token/Fob 


Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email 

Keywords2fa multi factor authentication phone iphone android token fob key passcode password   Doc ID90668
OwnerMST SupportGroupIdentity and Access Management
Created2019-03-27 12:41:23Updated2021-11-05 13:04:50
SitesDoIT Help Desk, Identity and Access Management
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