NetID Login - Error Opening Content linked from Office 365

This document describes a login error that some users will encounter when following links to NetID-protected pages from Microsoft Word (Win).


When following opening the linked page, the error message appears that reads "Sorry there was a problem."



Microsoft has this issue documented on this page.

The steps are as follows:

  1. Download this file.

  2. Open/Run the MSI file.

  3. Follow the steps in the easy fix wizard.

If you run into any issues or have any questions, contact the DoIT Help Desk.

Keywords:failure signin sign in word microsoft MS stale request sorry there was a problem   Doc ID:95483
Owner:Naomi S.Group:Identity and Access Management
Created:2019-10-31 13:30 CSTUpdated:2020-04-09 07:57 CST
Sites:DoIT Help Desk, Identity and Access Management
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