ECMS - Issue with Chrome version 134 and AppGetTree LearnModes

This issue was addressed in version 24.1 of the Perceptive Content client that went live February 14th, 2025. A specialized Google Chrome shortcut may be necessary for versions of Chrome at 134 or newer.

[Doc 8386 content is unavailable at this time.]  

Issue: Chrome version 134 released on 2025-03-04 introduced elements that disrupt the ability to access the accessibility layer in chrome. This functionality is critical to be able to pull the proper information from the targeted web page or application.

Symptoms: When end users try to link a document from a web page using a learnmode based capture profile, they receive an error. One example of an error that pops up for HR related document linking is "Could not find label [Employee Name:]"

Work-around Overview: The short to medium term work-around is for all users that need to capture documents by pulling information from an open web page is to create a new Google Chrome shortcut on their desktop that uses a particular flag in the target field for the shortcut:

--force-renderer-accessibility=complete

Work-around manual solution step by step:

  1. Open a command prompt window
    [WinKey] + R, then CMD [Return]

  2. Copy and paste the following command into the Command Prompt window.
    You may need to hit the [Return] key to execute.

    PowerShell -EncodedCommand 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
     
  3. This will create a "Chrome for Imaging" shortcut on your Windows desktop.  Use this shortcut when you will be performing Imaging tasks with your LearnMode based document capture.

    NOTE!: If you have Chrome open for a different purpose, you will need to completely close Chrome before launching Chrome again from the shortcut created in this work-around.
     

If you continue to have problems using the new shortcut:

You may need to clear your browser cache and cookies to resolve some problems.  Warning: Clearing Cache and Cookies can affect other open tabs or windows, and can affect web site preferences.

See: Clearing Browser Cache and Cookies


Keywords:
ECM ECMS Enterprise Content Management Service ImageNow Image Imaging Perceptive LearnMode Learn AppGetTree Chrome 134 error linking window may not have loaded
Doc ID:
128752
Owned by:
Douglas S. in ECMS
Created:
2023-06-01
Updated:
2025-04-30
Sites:
ECMS