ECMS - Perceptive Content: When printing to the ImageNow Printer a save file prompt appears

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Perceptive Content: When printing to the ImageNow Printer a save file prompt appears

Issue

When "printing" to the ImageNow Printer, you are expecting a linking dialog for the resulting converted TIFF document image.  Instead, you are prompted to save a document. This may be caused by an a number of problems with the ImageNow Printer configured on your workstation.  In 2012, Hyland published a support document regarding an improperly configured inowprint.ini file.  Troubleshooting steps for this are detailed below as Method 2, which leads you to inspect and repair a possible invalid entry in the Windows Registry.  You may wish to examine this first, but you are more likely to solve the issue with a more general solution described in the first method.

Method 1

Repair the ImageNow Printer configuration by verifying the entire Perceptive Content installation.

Perform a "repair" of the Perceptive Content Desktop Client from the "Programs and Features" Control Panel.  This should put the ImageNow Printer back to a freshly installed state. You may need a person with administrative rights on your workstation to do this.

Method 2

Follow these steps to update the scripting path in the Windows registry to point to the location of the inowprint.ini file.

1. Verify the location of the inowprint.ini file. Note: The default location is  %ProgramFiles(x86)%\Imagenow\etc  (which can be pasted into the Windows search bar).
2. If using a Windows version other than Windows 10:
1. On the client computer click Start, and then click Run.
2. On the Run dialog box, in the Open box, type  regedit  and then click OK.
3. If using Windows 10:
1. On the client computer enter  regedit  in the Windows Search bar.
2. From the resulting search, right click on regedit.exe and choose "Run As Administrator" to get elevated privileges.
4. From the File menu select Export and create a backup of the registry before making any changes. This back can be used to restore the registry should anything go awry. A suggested name is the current date plus "backup", e.g., "20130805_backup.reg". This Microsoft document provides additional information on backup/restore of the Registry: http://support.microsoft.com/kb/322756. Alternatively, you can use Windows Restore to create a RestorePoint which can be used to reverse changes to the Registry. See the Windows documents for your version of Windows to learn how to do this.
5. Expand HKEY_LOCAL_MACHINE by clicking on the +, then expand System.
6. Under System, expand CurrentControlSet, and then expand Control.
7. Under Control, expand Print, and then expand Printers.
8. Under Printers, expand the ImageNow Printer.
9. Under ImageNow Printer, select PrinterDriverData.
10. In the right pane, confirm that the "Scripting File" key value is the path to the inowprint.ini file from the first step. If not, correct it and skip the next step.
11. In the right pane, if a "Scripting File" key is missing, create a new key. Follow these steps to create a new Windows Registry key:
    1. From the Edit menu, select New, and then select String Value.
    2. In the New Value box, type Scripting File.
    3. Double-click the Scripting File key.
    4. In the Edit String window, in the Value data box, type the path to the inowprint.ini file:  %ProgramFiles(x86)%\Imagenow\etc
    5. Click OK.
12. From the File menu select Exit.
13. Restart the client computer to reload the registry settings.
14. Confirm that the "Save File" prompt no longer appears when using the ImageNow Printer.