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Managing Student Questions with Piazza — Description

Instructors can reduce the volume of emailed student questions though the use of Piazza, a question and answer platform that can facilitate student-driven question and answer discussions

Instructional Challenge

Instructors of large classes may find it difficult to handle large volumes of student questions via email, particularly when several students ask the same questions. This may become exacerbated by the lessening of face-to-face opportunities for questions. Piazza is an online question-and-answer platform integrated with the Canvas learning management system at UW-Madison that can help address and manage this need.


Affordances of Piazza

Students can:

  • Ask questions anonymously or with their name,
  • Answer other students' questions,
  • Collaborate on resolving questions,
  • Bring attention to questions for instructor/TA response,
  • Search and find answers to questions that have been addressed,
  • Get help at various times of day - not limited to instructor/TA email schedule and
  • Share their understanding of course content or problem-solving processes.

Faculty or Teaching Assistants can: 

  • Respond to questions,
  • Check for uniformity and common language among teaching team responses,
  • Review student responses, check comprehension, and offer clarifications on misunderstandings,
  • Endorse correct student answers, 
  • Search for students who respond to classmates,
  • Facilitate course-wide communication and
  • Save time by reducing the number of student questions by email.

Suggested Practices

  • Set up Piazza for your course before the semester starts 
  • Develop and communicate your course policy regarding student communication with you and/or TAs. Examples: 
    • No homework questions by email — use Piazza.
    • No email, except for emergency or confidential communications — use Piazza.
    • Offer demonstrations of Piazza use, or give a low-stakes assignment to practice use by creating and responding to introductory posts.
    • Develop monitoring practices, such as:
      • Assign Piazza monitoring hours to Teaching Assistants.
      • Set standards for expectations of TA responses.
      • Don't answer questions right away; give students time to respond.
      • Require students to search first before asking their questions.
      • Consider offering extra credit to students who post the correct responses to classmates’ questions.
      • Consider developing an FAQ or posts of resources in Piazza, such as practice exams, as a backup to the course.

Keywordslarge classes, large courses, piazza, large class, large course, student communication, student questionsDoc ID114328
OwnerTimmo D.GroupInstructional Resources
Created2021-10-15 13:28:09Updated2024-04-16 09:10:06
SitesCenter for Teaching, Learning & Mentoring
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