Research Applications Support

How to clear browser cache and cookies
Former Research Applications Support Portal
New Research Applications Support Portal (as of July 21, 2025)

How to clear browser cache and cookies

If you are having trouble logging into an application or accessing a link to our KB that was sent via email, try Clearing Browser Cache and Cookies prior to submitting a request.

Former Research Applications Support Portal

We are doing a soft launch of the new portal on Friday, July 18. The official launch of the new portal is on July 21, 2025. Once the former portal is switched to view-only, you can use this link to view old requests until August 26, 2025.

If you have URLs, support email addresses, including the secure address, etc. on resources owned/managed by your department, center, institute, or research group, you are responsible for updating them as the new portal is made available.

Note: The secure email address will be retired because the new portal is HIPAA compliant and PHI is allowed within the system.

New Research Applications Support Portal (as of July 21, 2025)

What is the link to the new Research Applications Support Portal?

Use this link to the new portal. We have done our best to identify and update portal links on this KB, within applicable systems, and system training courses. If you find a link in our resources to the former portal other than the ones on this page, submit a request in the new portal letting us know the details.

Note: departments, centers, institutes, and research groups are responsible for updating URLs, support email addresses, etc. within the resources they own/manage.

What is the new portal?

The new portal combines all support for SMPH enterprise research applications and research computing in one place.

Why we moved?

The move is part of the SMPH Informatics and Information Technology (IIT) centralization project to create a single portal for all support called 'SMPH Navigator'.

How can I learn more about the new portal?

Learn more by viewing the UGM recording from July 10, 2025 - Applications User Group Meeting (UGM) Recordings

Changes in the new portal

PHI is allowed (system is HIPAA compliant)
- No longer required to submit requests with PHI to separate secure email
- Due to HIPAA compliance - email cannot contain Summary or Description fields (see below)
Users should log into the portal to view outstanding requests and to reply to requests
- Login with your primary email address
  - UW-Madison users will use NetID login + Duo Authentication
  - UW Health email users will need to set up a password
  - External users will need to use an acceptable email domain and will set up a password. If you (UW-Madison users) are collaborating with an external user and they have issues logging in, contact our support team to ensure their email domain is allowed.