KB Author Training - Overview

About:

This series of training documents is directed at KnowledgeBase users who will author KB content in the KB Admin Tools. Our goal is to provide new document authors with a online resource to replace or supplement in-person training. Upon completing the series, readers will be able to:

• Access the KB Admin Tools
• Create and publish new KB documents
• Search for and edit existing KB documents
• Upload attachments to document-specific and shared attachment folders
• Control document formatting with the Classic WYSIWYG (design) editor and Classic Quick Code buttons
• View and understand document version and revision information

Structure:

Each document in the series contains background information on a specific task performed by KB authors as well as an exercise designed to provide hands-on experience with that task. The exercises in each document are intended to be completed in sequential order. Throughout the series, readers will create and update a test document using the techniques presented in each document.

The instructions assume that the reader has an active account on a KB site. If you do not have an account on your KB site or you are not sure, please contact your KB site administrator(s).

Table of Contents:

1. KB Author Training - Creating a New Document
2. KB Author Training - Editing an Existing Document
3. KB Author Training - Title, Keywords, and Summary Fields
4. KB Author Training - Body Field - Classic Editor Options: Design (WYSIWYG) or HTML mode
5. KB Author Training - Body Field - Design (WYSIWYG) Editor Controls for the Classic Editor
6. KB User's Guide - KB Training - Body Field - HTML Editor Quick Code Buttons (Classic Editor)
7. KB Author Training - Attachments and Revisions