KB Author Training - Overview
This document contains an overview and a table of contents for the 'KB Author Training' series of documents.
About:
This series of training documents is directed at KnowledgeBase users who will author KB content in the KB Admin Tools. Our goal is to provide new document authors with a online resource to replace or supplement in-person training. Upon completing the series, readers will be able to:
- Access the KB Admin Tools.
- Create and publish new KB documents.
- Search for and edit existing KB documents.
- Upload attachments to document-specific and shared attachment folders.
- Control document formatting with the WYSIWYG (design) editor and Quick Code buttons.
- View and understand document version and revision information.
Structure:
Each document in the series contains background information on a specific task performed by KB authors as well as an exercise designed to provide hands-on experience with that task. The exercises in each document are intended to be completed in sequential order. Throughout the series, readers will create and update a test document using the techniques presented in each document.
The instructions assume that the reader has an active account on a KB site. If you do not have an account on your KB site or you are not sure, please contact your KB site administrator(s).
Table of Contents:
- KB Author Training - Creating a New Document
- KB Author Training - Editing an Existing Document
- KB Author Training - Title, Keywords, and Summary Fields
- KB Author Training - Body Field - Editor Options: Design (WYSIWYG) or HTML mode
- KB Author Training - Body Field - Design (WYSIWYG) Editor Controls for the CLASSIC Editor
- KB Author Training - Body Field - HTML Editor Quick Code Buttons
- KB Author Training - Attachments and Revisions