KB User's Guide - Stats Tab - Overview of Links

To access the Stats tab, you need to have permissions to see the Stats tab granted to you by your KB Admin. The Stats tab gives a quick overview of vital statistics related to KnowledgeBase (KB) documents and news items.

The Stats tab allows you to look up the most and least helpful documents. Document ratings are purely based on customer feedback. Please remember not all KB users have access to view your document stats.

Doc Counts by Institution

This link shows the total number of documents in each Institution KB site. You may also select from the dropdown menu to see the:

The image shows live data of the document count by institution. If you hover over a specific color in the ring, the corresponding institution becomes highlighted. The image below shows the cursor hovering over the University of Illinois. It also shows the exact document count and the percentage of the whole.


Doc Counts by Group

This link shows the number of documents in each Institution subsite. The table lists the number of documents:

You may also sort these documents by

The image shows live data of the document count by group. If you hover over a specific color in the ring, the corresponding KB space becomes highlighted. The image below shows the cursor hovering over the Campus and Visitor Relations KB space. It also shows the exact document count and the percentage of the whole.


Doc Count by Owner

This link lists the document Owner names along with the number of documents that person owns. You may sort this list by document status: Active, InProgress, InReview etc.

The image shows live data of the document count by owner. If you hover over a specific color in the ring, the corresponding document owner becomes highlighted. The image below shows the cursor hovering over the purple space. It also shows the owner's name, the exact document count and the percentage of the whole.


Doc Views by Institution

This view defaults to the current year's document views (example: July 2016 through July 2017 Combined (Internal and External Site) views). The table below the diagram lists the date range and lists out the Internal, External and Combined Views.

The image shows live data of the document count by group. If you hover over a specific color in the ring, the corresponding KB institution becomes highlighted. The image below shows the cursor hovering over the UW Green Bay KB space. It also shows the exact document views and the percentage of the whole.


Doc Views by Group

This view defaults to your institution and the current year. The table below the diagram lists the KB group name and the live data of the number of document views per month.

The image below shows the cursor hovering over the DoIT Tech Store KB space. It also shows the exact document views and the percentage of the whole.


Doc Views This Group

This link lists the document views broken down by Internal views, External views and Combined views. The filters allow you to search by:

The image shows live data of the document views of a specific KB Group. If you hover over a month, a table will appear listing the document views for that specific month. If you hover over a specific view (example: ExternalViews), the line for only external site views will show. The table underneath the image displays a calendar year of data.

The image below shows the cursor hovering over the September 2016. A table appears and lists the exact number of document views delineated by internal, external or combined.


Doc Views All Groups

This link shows the number of times a document was viewed in each KB group by month for a calendar year. If both internal and external sites exist the counts can be displayed for either internal, external, or both by selecting the appropriate choice from the dropdown menu.

The image below shows the cursor hovering over the November 2016. A table appears and lists the exact number of document views for All Groups delineated by internal, external or combined.


Doc Views Last Week and This Week

This link shows the number times a document was viewed during the past week and this week. It lists the number of internal and external views as well as the total number of views (Group) and the percentage of total views. From the Group dropdown menu, you may see Doc Views from other KB Groups to which you have access.

The image below shows the cursor hovering over the colored bars. A table appears and lists the exact number of document views delineated by internal, external or combined.



Doc Views by Doc

This link shows the number of times each individual document in a given KB group was viewed. Only documents for the currently selected KB Group are listed. If both internal and external sites exist, the counts can be displayed for either internal, external, or both by selecting the appropriate choice from the dropdown menu.  This view defaults to viewing the first 25 documents of the current year. You may search by specific document ID or topic.

Doc Views by User (via Internal Site)

This link shows the Document Title of the last 25 documents viewed on a specific KB site. Individual IP addresses or an IP address range can be viewed by entering an address in the User IP field. The page limit can be extended to 20,000 and be exported as a .CSV file. More detail can be found in KB User's Guide - Stats Tab - Document Views by User.

Docs by Helpfulness

The counts listed on this page are based on customer feedback of helpful and unhelpful ratings. This table shows the number of times customers have answered that question. Counts are broken out for each document by month for the current year or you may select a past year. Results are for all docs with Helpfulness data for the selected KB Group. You may search by specific Document ID.

Doc Upkeep All Groups

This link shows the number of documents in each KB Group that have been created, updated, or reviewed in the selected time period. It also lists the average age of the documents in each KB Group. The time period can be adjusted and only documents created, updated, or reviewed in the selected time range will be counted. More detail can be found in 36809.wann

News Views All Groups

This link shows the number of times a news item was viewed in each KB group by month for a calendar year. If both internal and external sites exist the counts can be displayed for either internal, external, or both by selecting the appropriate choice from the dropdown menu.

The image below shows the cursor hovering over December 2016. A table appears and lists the exact number of news item views delineated by internal, external or combined.


Views by News Items

This page shows the number of times each individual news item in a given KB group has was viewed. Only news items for the currently selected KB Group are listed. If both internal and external sites exist the counts can be displayed for either internal, external, or both by selecting the appropriate choice from the dropdown menu. You may also enter a specific NewsID.

Search Log

The Search Log link allows administrators to browse through customer searches. The Search Log records both successful searches (represented in green text) and failed searches (represented in red text). Analyzing failed customer searches may help you identify the need to create new documents or revise existing documents. Additionally, these Failed Searches logs may help identify the need for new or expanded keywords.

You many query the search log entries by group, age, site and several other options. Due to the high volume of customer searches, the table that stores the search log is flushed every six month.

Top Searches

The Top Searches link defaults to displaying the top 25 top keyword searches in a Word Cloud a well as in a table. You can further narrow your search by adjusting the dropdown filters on the top of the page. Sort by Type; failed and/or successful. Sort by Site: Internal and/or External. Sort by year, present year or as far back as 2014.  Save your findings in a *.CSV document, if you wish.

Synonyms

The Synonyms link allows administrators to view synonyms currently in use, whether single word or multi-word/ phrase synonyms. The Synonyms page will display the first 25 synonyms and help when defining keywords for documents. Synonyms can be used for commonly misspelled words or alternate spellings of common terms.  You can search for Synonyms using the Find field.  Adjust the page limit to display synonyms. Finally, you may save your search as a .CSV file for export. Contact kb-team @ lists.wisc.edu to request additional synonyms.

Noise Words

Upon clicking on this link, you will be presented with a list of noise words that are ignored in KB searches. Contact kb-team @ lists.wisc.edu to request additional Noise Words to be added.

| KB User's Guide - Stats Tab |

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