What is the KnowledgeBase?

Manage Your Knowledge

The KnowledgeBase allows you to preserve, share, collaborate, and improve.

Preserve Document the knowledge essential to your operations.	Share Each partner site can share documentation with other partner sites.
Collaborate Work with authors, partners, and your customers to improve your documentation.	Improve Once you have captured your knowledge, you can begin to improve your processes.

Some examples of the type of information a KnowledgeBase document could contain are:

• Employee policies
• Administrative procedures
• Technical Information
• Customer Information

The KnowledgeBase can help you:

• Communicate information to customers
• Consolidate scattered content
• Reduce training time for new staff
• Reduce redundancy by using shared content
• Prevent knowledge loss

How does it work?

• The KnowledgeBase is a web-based tool for managing your knowledge
• Each partner site has ability to control access to their content
• Document authors are automatically notified of aging documentation, which helps to keep content fresh
• Readers can submit vital feedback on your documentation