What does an expired document look like?

A document is flagged as Expired as soon as the date and time in the document's Expiration timestamp has passed. The visibility of an expired document depends on where you are trying to view it:

On a Live Site

Expired documents cannot be accessed on a live site. They do not appear in search results, and attempts to access an expired document via a direct link will result in a "Page not found" error.

Page Not Found error shown on the KB Demo site.

In the KB Admin Tools

Documents are flagged as Expired in the KB Admin Tools once their expiration date and time has passed. This can be seen when viewing a list of documents and when viewing an individual document.

The image below shows multiple documents flagged as expired in a list of results in the KB Admin Tools.

A list of results with three documents tagged as Expired in red text.

The image below shows an individual expired document being viewed. Note that the document's status of "Active" is unchanged, as "Expired" is simply a flag added to a document regardless of status.

A demo document with both the Expired and Active tags displayed at the top. At the bottom the Expiration is listed in red text.

The expiration date displayed in the document information table will also be highlighted in red if the document has expired.

Where can I see a list of all my expired documents?

In the KB Admin Tools, go to the Documents tab, then click the Expired link in the left-side navigation.

This link will lead you to the Expired Documents screen. You may use the available search filters to narrow down the exact set of Expired Documents you wish to see.

The Expired Documents page.

The table on this page contains a Select column on the far right. At the bottom of the page, there is a row of action buttons, the last two of which allow you to perform batch actions on the selected documents:

The bottom of the Expired Documents page.