KB User's Guide - Documents Tab - Display an Image link

KB Admins may want to provide a link of an image file (e.g. JPG, PNG, etc), as opposed to embedding the image into their document. This way, space on the page is not used and the User may download the image, if they wish. This document shows you two ways to display a link to an image in a document.

Link to open a *.JPG image on a KB document

Users will be presented with a link to click.

Linked .JPG image in a KB doc

End Result: Click here to see the Bat Diagram

  1. Upload image  into Document Attachment Folder. For this example, the image is called "batwing_diagram.jpg".
  2. In the document editor, type out the Document Attachment Folder URL plus the image name.
    Example: /images/group41/69336/batwing_diagram.jpg
  3. Create a link by highlighting that URL, click on the LINK button and give the link a name.

Create a Zipped file

Users will be asked to download the JPG and use their own extraction methods.

Linked Zipped files in a KB Doc

End result Plain: Download this Zipped JPG
End result of New Win: Download20170223220915.zip
  1. Upload image into document attachment folder
  2. Open Attachment folder and click on the checkbox of the image you would like to zip and click on the Zip selected for downloading button. In the image below, the checkbox next to batwing_diagram is checked. Even though the checkbox is in the Delete column, this image will not be deleted if you select Zip selected for downloading.

    image selected in the document attachment folder with the zip selected for downloading button highlighted

  3. A zipped file will appear in the Attachment field in the Document editor with the date and time of creation. Click on the Plain link to place the link in your KB document.

    zipped file in the document attachment table in the document with options to place a plain link or a link that will open in a new window

  4. Clicking on the Plain link will yield this result: Download20170223220915.zip. To change the name of the link, highlight the link and rename it.

  5. Clicking on New Win link will ask you to "enter a name for the link" and open the image in a New Window.