- KB Author Training - Attachments and Revisions
- KB Author Training - Editing an Existing Document
- KB User's Guide - Documents Tab - Advanced Search
- KB User's Guide - Documents Tab - Default Keywords
- KB User's Guide - Documents Tab - Searching for Documents
- KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools
- KB User's Guide - KnowledgeBase Search Tips
- KB User's Guide - News Tab - Searching for News Items
- KB User's Guide - SitePref Tab - Searching / Sorting Options
- KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site
- KnowledgeBase Search Tips