LastPass - What if I am Unable to Recover My Master Password?

Requesting a Master Password reset for your LastPass Enterprise account

If you are unable to recover your LastPass Master Password using the  self-service recovery options and you are a LastPass Enterprise user, contact the DoIT Help Desk to request a Master Password reset. In order for this to option to be available, you must have recently logged into your Vault using a LastPass browser extension.

If you are a LastPass Premium or LastPass Free user, you will have to reset your LastPass account via: https://lastpass.com/reset_account.php. Please note, this will preserve your LastPass account, but erase the contents of your LastPass Vault. You will need to resave your passwords and secure notes.

Please Note: Master Password recovery is not applicable for LastPass Enterprise accounts using NetID Login. Also, LastPass (LogMeIn) cannot reset or recover a forgotten Master Password.





Keywords:LastPass Lastpass lastPass Last Pass lastpass last pass password manager Enterprise enterprise Premium premium Free free account faculty staff employee student recovery recover reset Master Password remember forget forgot lost lose   Doc ID:103578
Owner:Peter V.Group:UW LastPass
Created:2020-07-02 15:44 CDTUpdated:2021-03-23 13:47 CDT
Sites:DoIT Departmental Support, DoIT Help Desk, DoIT Help Desk Operations Team, DoIT Help Desk Training, DoIT IT Service Management, DoIT Staff, Office of Cybersecurity, UW LastPass
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