Some general tips:
If the resource being accessed does not have an option for guest access, then remote users of the resource should see the screen below. Access to the resource, in this case, is via NetID authentication only.
If the resource being accessed does allow guest access, then remote users of the resource should see the login screen below.
UW-Madison faculty, staff, and students should select the Yes option on the screen above. They should click the link, "Login With Your NetID."
Guest users of library resources should select No and will be directed to the screen below. Guest users should click the link, "Use Our Guest and Special Borrower Access."
If you receive the error in the screen below, there is a problem with your library account. Please contact the Memorial Library Circulation Office at 608-263-7360 or via email.
If you are able to login, but have problems accessing or using library resources, contact the Library Help Desk at 262-8880 or via email, http://digital.library.wisc.edu/1711/contactltg.
If a caller has just activated his or her NetID, it may take up to two hours for their information to be added to the Wisconsin Federation authentication system. If it has been less than two hours since activation, please have the caller try again after waiting two hours. Note: NetID password changes are instantaneously updated in Wisconsin Federation.
When the user receives an error when logging into Wisconsin Federation, or never reaches an application screen, then troubleshoot using standard Wisconsin Federation troubleshooting and use the [Link for document 13967 is unavailable at this time] to escalate the case if necessary.
If escalation is necessary: Provide the call number to the caller and transfer them to the Library Help Desk (LTG) at 608-262-8880 immediately. If it is outside the LTG's normal office hours the patron will receive a recording at this number. If they wish, they can contact LTG via email at: http://digital.library.wisc.edu/1711/contactltg.
If the user receives this error (a session error)
they have successfully authenticated with Wisconsin Federation and this error is coming from the library. One possible cause of this is bookmarking the login page (https://xxx.wisconsin.edu/?app=uwmsn-libraryra&campus=UWMSN). If they go to the library home page and click on the resource they want, they should be able to login again and access it.
|Keywords||iaa referrals netid login service library information server authentication id 11-digit auth hub authhub remove access ezproxy proxy Wisconsin Federation off-campus off campus database article catalog vpn||Doc ID||4773|
|Owner||Aimee G.||Group||UW Libraries|
|Created||2006-05-31 18:00 CST||Updated||2023-06-13 10:11 CST|
|Sites||DoIT Help Desk, General Library System|
|Feedback||1 1 Comment Suggest a new document|