Starting a Remote Support Session

How to use the LSS TechZone Support application to get remote support while on a call with the TechZone.
Please note that the LSS TechZone Support application is only intended for use while you're on the phone with the TechZone. You cannot request assistance through this application. Instead, please contact the TechZone first.
  1. Open the LSS TechZone Support application.
  2. Click the Connect with Support Team button.
  3. The Remote Support Customer Client window will open.

    Completing the next step will allow the TechZone agent to view and control your computer. It is our practice to warn you before taking control, but please ensure you are ready for this before clicking Allow.

  4. When prompted, click Allow to allow the TechZone agent to view and control your computer.

To end the session, close the Remote Support Customer Client window. The TechZone agent may also end the session remotely. Once the session has ended, all remote access to your computer is removed until you start another remote support session.

Keywordslss techzone button help assist assistance phone call session bomgar beyondtrust beyond trust   Doc ID99783
OwnerDavid H.GroupL&S Learning Support Services
Created2020-03-31 10:58:34Updated2023-11-06 10:15:49
SitesL&S Learning Support Services
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