Cisco AMP (macOS 10) - Resolving Faults

How to resolve faults that are preventing AMP from running properly.

This article pertains to versions of macOS prior to macOS 11 (Big Sur). If you're running macOS 11, see Cisco AMP (macOS 11) - Resolving Faults instead. You can check which version you have if you're not sure.

After installation, Cisco AMP requires several actions that must be completed manually. Before completing the steps on this page, AMP will notify you that action is required by displaying a flashing exclamation point in its icon near the top right of the screen:amp_exclam.png

Approve System Extensions

  1. Open System Preferences using the Apple menu in the top left of the screen.
  2. Select Security & Privacy.
  3. Ensure you are on the General tab.
  4. Click the lock in the bottom left corner of the window and enter your password to allow changes.
  5. Click Allow next to the line that says "System software from developer "Cisco Systems, Inc." was blocked from loading."

Grant Full Disk Access

  1. Open System Preferences using the Apple menu in the top left of the screen.
  2. Select Security & Privacy.
  3. Navigate to the Privacy tab.
  4. In the section on the left side of the window, select Full Disk Access.
  5. Click the lock in the bottom left corner of the window and enter your password to allow changes. (This may still be unlocked from previous steps.)
  6. Click the + button.
  7. In the popup, navigate to Applications using the menu on the left.
  8. In the application list, select Cisco AMP for Endpoints, then AMP for Endpoints Service. Click Open.

Allow AMP to Filter Network Content

To allow AMP to filter network content, simply click Allow when prompted by this popup:

amp_network_os10.png

If you do not see this popup, you do not need to take this step.




Keywords:endpoints connector service system extension blocked approve grant full disk access filter network content security privacy   Doc ID:107307
Owner:David H.Group:Learning Support Services
Created:2020-11-19 15:54 CDTUpdated:2021-02-10 11:35 CDT
Sites:Learning Support Services
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