Outlook (Windows) - Mapping a Service Account

Follow these steps to map a service (role-based) account in Outlook on Windows.

1. Open Outlook.
2. In the top left of the window, select File > Add Account.
3. Enter the email address of the service account you'd like to map.
4. Click Next > (Office 2016) or Connect (Office 2019, 365).
5. When prompted for a UW-Madison login, enter your NetID credentials.
6. Click Log In.
7. If prompted, authenticate this login with your MFA device.
8. Click Finish (Office 2016), OK (Office 2019), or Done (Office 365).
9. Restart Outlook.