Starting a Remote Support Session
How to use the LSS TechZone Support application to get remote support while on a call with the TechZone.
- Open the LSS TechZone Support application.
- Enter the 7-digit session key that the TechZone agent has given you over the phone and click Next.
- The Remote Support Customer Client window will open. When prompted, select I have read and agree to the terms above and click OK.Completing the next step will allow the TechZone agent to view and control your computer. It is our practice to warn you before taking control, but please ensure you are ready for this before clicking Allow.
- When prompted, click Allow to allow the TechZone agent to view and control your computer.
To end the session, close the Remote Support Customer Client window. The TechZone agent may also end the session remotely. Once the session has ended, all remote access to your computer is removed until you start another remote support session.