Starting a Remote Support Session

How to use the LSS TechZone Support application to get remote support while on a call with the TechZone.

Please note that the LSS TechZone Support application is only intended for use while you're on the phone with the TechZone. You cannot request assistance through this application. Instead, please contact the TechZone.
  1. Open the LSS TechZone Support application.
  2. Enter the 7-digit session key that the TechZone agent has given you over the phone and click Next.
  3. The Remote Support Customer Client window will open. When prompted, select I have read and agree to the terms above and click OK.
    Completing the next step will allow the TechZone agent to view and control your computer. It is our practice to warn you before taking control, but please ensure you are ready for this before clicking Allow.
  4. When prompted, click Allow to allow the TechZone agent to view and control your computer.

To end the session, close the Remote Support Customer Client window. The TechZone agent may also end the session remotely. Once the session has ended, all remote access to your computer is removed until you start another remote support session.

Keywords:lss techzone button help assist assistance phone call session bomgar beyondtrust beyond trust   Doc ID:99783
Owner:David H.Group:Learning Support Services
Created:2020-03-31 09:58 CSTUpdated:2020-08-26 13:50 CST
Sites:Learning Support Services
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