Blackboard Collaborate Ultra - Known Issue: Audio Notifications are not heard on Safari 12 browser

Users that join a Collaborate Ultra session are unable to hear audio notifications on Safari 12 on Mac and iOS mobile.

Steps to Replicate:

  1. Launch a Collaborate Ultra session with 2 moderator users in the session (one moderator on Safari 12 and the other moderator on a supported browser other than Safari, e.g. Chrome).
  2. Enable all audio/video notifications on Safari 12.
  3. Send all notifications (Chat, raise hand, etc).
Symptoms: Unable to hear audio notifications on Safari 12.
Cause: AutoPlay is disabled in Safari Browser unless user presses play button.


The Workaround on Mac:

The user would need to do this manually.

  1. In the Safari app on your Mac, choose Safari and click on Preferences
  2. Then click Websites
  3. Click Auto-Play in the list on the left. Do any of the following: Choose settings for a website in the list: Select the website ( in this case) on the right, then choose the option: Allow All Auto-play
  4. After Allowing All Auto-Play, you will be able to hear the Collaborate Ultra session notifications
Note: This workaround is NOT applicable to iOS mobile.

Keywords:Mac OS iOS Mobile web issues problems can't session unable   Doc ID:94476
Owner:Rhianna C.Group:Blackboard Collaborate
Created:2019-09-13 14:10 CDTUpdated:2020-03-27 17:43 CDT
Sites:Blackboard Collaborate, DoIT Help Desk, Learn@UW Utility, Learn@UW-Madison
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