Topics Map > Canvas
Canvas - Support Options at UW-Madison [UW-Madison]
This article details how to get help with Canvas at UW-Madison
DoIT Help Desk
The DoIT Help Desk is the first level of support for Canvas at UW-Madison. See Get Help from DoIT for information about how to contact the Help Desk. You can also find UW-Madison specific KnowledgeBase articles on Canvas.
UW-Madison Canvas Consultations
If you are faculty or instructional staff, you can request a one-on-one Canvas consultation (by appointment) with a learning technology consultant from DoIT Academic Technology. Consultants can advise faculty and instructional staff on how to effectively use Canvas to support student learning. They can also provide information about other useful resources.
- Please contact the DoIT Help Desk to request an appointment. They will send the request to Learn@UW Support.
- Include questions, course information and contact details in your email (you can also chat or email the DoIT Help Desk)
- Due to resource constraints, consultants prioritize credit-based courses.
- Consultations are expected to last approximately one hour or less.
For more formal training, please see Canvas - Training Resources [UW-Madison]. That document includes links to online training for instructors and students
Supporting Documents
Instructors and students can also use these documents to learn about UW-Madison policies relevant to Canvas.
- UW System's Acceptable Use of IT Resources Policy - This document explains various rules to follow when using UW System websites, including Canvas.
- FERPA Overview (Student Privacy Rights) - This page explains rights every student has though FERPA, and guidelines for how faculty and instructional staff should handle student data.