Topics Map > Media Delivery > Kaltura > MediaSpace > Media Ingestion Tools
Kaltura Capture - Troubleshooting
This document provides some basic information on troubleshooting Kaltura Capture issues.
Kaltura Capture is a relatively new tool - we want to remind users to keep recordings short: 4-6 minutes max. This way if there are issues it isn't as burdensome to recreate with Capture or another tool if need be.
Kaltura Capture updates
Testing your home internet connection
While you don't need a fast internet connection to download Kaltura Capture or create screen recordings, having a good internet connection is important when you're ready to upload them to Kaltura MediaSpace. Captures that include both the screen and webcam are twice as large and will take twice as long to upload and process. Test your speed by going to fast.com. The test will initially run and show you your downloads speed. Click the "Show more info" button to see your upload speed.
1 Mbps upload speed should be able to upload a 250 MB file in about 33 minutes. File size depends on whether you capture both the screen and webcam, and what quality you are capturing at. A test 5 minute capture which included both the camera and screen set to 1080p quality was 233 MB.