Captioning - Getting Started (UW-Madison)

This document provides information on UW-Madison's media captioning options and explains how UW-Madison users can access these services.

UW-Madison users has three options for captioning media:

  1. Kaltura machine captioning and caption editing
  2. McBurney Disability Resource Center
  3. Professional captioning services: 3Play and Automatic Sync

Kaltura machine captioning and caption editing

Kaltura MediaSpace machine captions are generated free of charge by computer-based speech recognition. Based on testing, Kaltura MediaSpace machine captioning is approximately 75% accurate. We recommend these tools should only be used with shorter videos recorded specifically for online use with a dedicated microphone. These tools should only be used when you have time to edit and verify their accuracy. Editing on average takes 3.5 times the duration of the video. They're also best used when there is a single speaker with no overlapping speech. To get started please see Kaltura - Ordering machine captions for media in Kaltura MediaSpace .

McBurney Disability Resource Center

Instructors teaching a student who would benefit from captions should contact the McBurney Disability Resource Center which offers captioning services for students with disabilities.

Professional captioning services: 3Play and Automatic Sync pricing

UW System has contracted with two professional captioning services: 3Play Media and Automatic Sync Technologies. The table below provides a side-by-side comparison of the rates for the two contracted captioning services. For more details on the contract, please see the contract on purchasing services's website. Another comparison is available in Media Transcription and Captioning Contract Vendor Comparison (UW–Madison) .

Turnaround Time
Transcription Only
Captioning Only
Transcription and Captioning
AST 3Play
AST 3Play
AST 3Play
AST 3Play
N/A* Extended
(10 business days)

N/A* $1.95
N/A* $0.90
N/A* $1.95
4 days Standard
(2-4 business days)

$1.45 $2.10
$0.99 $0.90
$2.19 $2.10
3 days Expedited
(1-2 business days)

$1.50 $2.60
$0.99 $0.90
$2.39 $2.60
1 day Rush
(1 business day or less)

$2.00 $3.10
$0.99 $0.90
$2.89 $3.10
8 hour Same Day
(8 business hours)

$2.60 $4.10
N/A* $0.90
$3.59 $4.10
N/A* 2 Hours
N/A* $7.10
N/A* $0.90
N/A* $7.10

* Although these options are listed as "N/A" for Automatic Sync, the contract states that there may be other turnaround options. Please contact Automatic Sync for more information.
The above rates are for captioning of English media. For more in-depth details and a list of other services, please see the official UW-Madison contract page located here: http://www.bussvc.wisc.edu/purch/contract/wp5251.html.

Further information, support, and creating accounts on 3Play and Automatic Sync

Automatic Sync

To create an account with Automatic Sync, fill out the CaptionSync State of Wisconsin Post-Secondary Account Sign Up form. After you create an account you will have full access to the CaptionSync Support Center where you can access tutorials. Support for CaptionSync is provided by Automatic Sync. See CaptionSync's Support page for ways you can contact Automatic Sync for support.

3Play Media

To create an account with 3Play Media, fill out the Get Started with a Pro Account form. You will have full access to the 3Play Media's Support where you can access tutorials. Support for 3Play is provided by 3Play itself and no campus entities. Once you have an account with 3Play Media you will be able to submit a request to get support via their online ticketing system.

See Also: