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Blackboard Collaborate Original - Known Issue: macOS Catalina (10.15) users are unable to use webcams in sessions

macOS users that have upgraded their operating system to Catalina (10.15) are unable to use their webcam in Blackboard Collaborate Original sessions.

Known Issue Symptoms

After upgrading to macOS Catalina (10.15), users will receive a "No video sources found" error when attempting to use their webcam.


Affected Platforms

macOS Catalina (10.15)


On October 7th, 2019, Mac OS Catalina (10.15) was released. This release prevents Webcams from working in Collaborate Original (audio will work fine).

The vendor does not recommend upgrading to Catalina for Collaborate Original Mac users. If you have already upgraded to Catalina and require the use of the webcam, your options are:

  1. Downgrade to Mac OS 10.14 (instructions on how to do this, click here)
  2. Use Collaborate Ultra

Keywords:safari macbook apple osx can't upgrade operating system webcamera view see bbc not working camera classic   Doc ID:95175
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2019-10-22 14:47 CDTUpdated:2020-06-29 10:36 CDT
Sites:Academic Technology Pilots, DoIT Help Desk, Learn@UW-Madison
Feedback:  5   11