MFA-Duo - How to use a token/fob

This document will explain how to use a token for Multi-factor Authentication.

Before following these steps, make sure you've already registered your token to your account. More about that here: MFA-Duo - How to Enroll for MFA Duo for your NetID Login Account
  1. When prompted for MFA-Duo, you will be given the option to Enter a Passcode.

    • Note: if you have more than one device registered, make sure you select your token from the dropdown menu at the top of the MFA prompt.

  2. Make sure that the token's button is oriented to the left (as pictured). Press the button on the front of your MFA token.

    DUODigipassGo6Multi-FactorAuthenticationTokenFront200x100.pngOTPc100Multi-FactorAuthenticationTokenFront200x100.png

  3. The token will display a 6-digit code.

  4. Enter that code in the prompt, then select Log In.

    enter_passcode_token_fob.PNG

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.  
If you would like to share your thoughts regarding the usability or accessibility of the MFA user experience, please use our Feedback Form. We appreciate your feedback.

For questions regarding how to get access to the MFA mobile app, Security Key token, or the Duo push-button token/fob contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu. 

See Also:




Keywords:Multi-factor multifactor authentication passcode hardware token fob keyfob key   Doc ID:87270
Owner:Abrianna B.Group:Multi-Factor Authentication (MFA)
Created:2018-10-26 15:55 CDTUpdated:2019-09-03 11:30 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
Feedback:  1   1