MFA-Duo - Accessibility & Usability Information
This document details MFA-Duo specific usability and accessibility information including known issues, functional workarounds and how to get help.
Multi-Factor Authentication (MFA) is a second login step after NetID login. This extra step helps to protect both your online identity and UW–Madison digital assets. MFA is continuously evaluated for usability and accessibility. Below are the accessibility and usability known barriers, functional workarounds, and how to get help. To view a listing of all MFA devices and features see MFA-Duo Device Options.
How do I get help?
For assistance, questions, or accessibility feedback, contact the DoIT Help Desk at (608) 264-4357 or email email@example.com. For more information regarding Duo Security product accessibility see Duo Security vendor accessibility information.
Accessibility and usability barriers: Token/Fobs are less usable
- the passcode characters are small the screen is not backlit
- the expiration time for the passcode entry is short
More accessible options:
Feitian USB Security Key (Desktop/Laptop users)
For people who have difficulty using a token/fob, UW–Madison offers a device called a Feitian USB security key. This allows users to authenticate by inserting the security key into the USB port of their computer or laptop.
Duo Security Mobile App (smartphone/tablet users)
The Duo mobile app allows users to login to MFA using a randomly generated security code, or approve login via a push notification.
How to get access to a Security Key or Duo Token/Fob
Students can come to the DoIT Help Desk location at 1210 W. Dayton St., Madison, WI 53706 on the first floor of the Computer Science and Statistics Building. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53751 on the 2nd floor.
Pop-up help desk locations will also be available in late September. Availability and locations will be posted soon. For questions contact the DoIT Help Desk at (608) 264-4357 or email firstname.lastname@example.org.
Faculty, Staff, and Researchers
Employees can get access to devices for MFA at their Human Resources Office. For questions contact the DoIT Help Desk at (608) 264-4357 or email email@example.com.