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Microsoft 365 (iOS) - Configure the native email/calendar app for iPhone, iPad, iPod

This document explains how to add or reconfigure your UW-Madison email account to your iPhone, iPad, or iPod.

Important: To begin using modern authentication protocols for Microsoft 365 through the native email/calendar app for iPhone, iPad, and iPod, please proceed to Reconfigure iPhone/iPad/iPod to use Modern Authentication section.

Which OS versions support Modern Authentication for an Microsoft 365 account?

iOS 11 or later, iPadOS 13.1 or later, and macOS 10.14 or later support Microsoft Modern Authentication workflows.

Important: Certain mobile devices that connect to your Microsoft 365 account via the Exchange/ActiveSync protocol can be remotely wiped. This is a useful feature that can help protect your privacy. Please read about Microsoft 365 remote device wipe to see if your device supports this, and learn how it works. If you do not want remote wipe capability via Microsoft 365, your device may have the option to connect via IMAP. If connected via IMAP, you will only have access to your email.

Configure iPhone/iPad/iPod to access your UW-Madison email account

  1. Open Settings.
  2. View Apple's documentation on how to add an email account to your device.
  3. Select Exchange or Microsoft Exchange.
  4. Enter your email account and tap Next.
    • Email:
      • NetID Account: ( or (
      • Service Account: (
    • Note: If you are unsure whether to configure a NetID account or a service account, please contact your domain administrator or the DoIT HelpDesk.

    • Description: Name your email account or leave blank.
  5. account setup

  6. Select Sign In.

    account setup

  7. Log in with the following information:
    • NetID Account: netid
    • Service Account: username_domain.
      • Note:For multi-level domains,, use the following format: username_domain1.domain2.
      • Note: Ensure you include the extension for Microsoft Exchange login. For SSO login, enter the netid (without
    • Password: Enter the password for your account being configured.

      Secured UW Login Window

  8. Authorize Duo Multi-Factor Authentication.
    • Note: If you do not have Duo enabled for your account, you will not see the prompts in steps 7-8.
  9. DUO Multi-Factor Authentication Window
  10. Click Accept. 

    Required Permissions for Microsoft Exchange

  11. Select the services you'd like to enable then tap Save .


  12. Select Mail Days to Sync and set it to No Limit if you would like all of the mail in your inbox to be synced to your device. The default time period is one week. Note: The more mail that is synced, the longer it may take to get all your messages on to the device.Change-Outlook-Mail-Days-to-Sync-iPhone.jpg

Note: If your original WiscMail/WiscMail Plus account was configured on this device, use the following instructions to remove the account: 43565.

Reconfigure iPhone/iPad/iPod to use Modern Authentication

  1. Open Settings.

  2. View Apple's documentation on where to find the mail setting on your device.

  3. Select your UW-Madison email account from the list of Mail accounts.

  4. Select the Delete Account option located at the bottom of the page.

  5. Read your UW-Madison email account by following the steps above.

  6. After you reconfigure your UW-Madison email account, you will need to enable password security for your account to complete the modern authentication configuration.

Configure Access to the Campus Directory (Whitepages)

Remember: the Global Address List (GAL) will only contain Microsoft 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.

Use these iPhone/iPod - instructions or iPad - instructions to configure the Campus Directory (Whitepages) within this client.

Keywordsmicrosoft office365 o365 configure configuring ios7 ios8 ios9 ios10 ios11 ios12 ios13 ios 7 8 ipod apple mobile client configuration accessing setup phone add email apple mail email reconfigure basic authentication modern authentication readd   Doc ID28577
OwnerHelp Desk KB TeamGroupDoIT Help Desk
Created2013-02-11 16:30:38Updated2023-12-05 16:29:38
SitesDoIT Help Desk, Microsoft 365
Feedback  24   16