Topics Map > Features and Functionality > Client Capabilities > Web (OWA)
Microsoft 365 - Set/Manage a Forward on a NetID or Service Account
When set, emails sent to the forwarded account will be redirected to the destination account. Regardless of the desktop client you are using, it is recommended that you configure this setting via Wisc Account Administration Site or Outlook on the web.
IMPORTANT: Forwarding your account is not recommended by the Microsoft 365 team. If you are experiencing mail delivery issues, remove the forward and verify if the message is delivered to your Microsoft 365 account.
Important:
- If you are unable to manage your forwarding setting using the instructions listed below, it may be due to a security policy placed on your account that prevents you from managing your forward setting on your account. If this is the case, you will need to work with your local IT staff and HIPAA Security Coordinator to address this issue - Microsoft 365 staff cannot override this policy/setting.
- We do not allow forwarding to other UW-Madison Microsoft 365 accounts. For service accounts, if it is for individual use, please delete it and add it as an alternate address on the netid@wisc.edu account. Otherwise, link the netid@wisc.edu account to the service account - this will grant them the ability to manage all the emails within the service account.
- If the message being forwarded was originally sent from the forwarded address, the message will not be accepted by the destination system. Example: bbadger@wisc.edu forwards to bbadger@gmail.com. Mail sent from bbadger@gmail.com to bbadger@wisc.edu will be dropped by gmail since this will be seen as a mail loop.
- Forwarding messages frequently breaks the normal email authentication mechanisms that are required for DMARC compliance. Forwarded messages may be rejected by the final destination system (e.g. Google/gmail.com) due to DMARC failures. The only solution is to stop forwarding.
- Messages that receive a high spam rating or that are classified as bulk mail will not be forwarded to external recipients. This is necessary to preserve our sending reputation with other email providers such as Google, Yahoo, and Microsoft consumer accounts.
- All forwarded mail requires TLS support for delivery. If the email provider of the forward address does not support TLS, Microsoft will be unable to forward mail to that account.
- If you set a forward on an account using the instructions below, the messages will be forwarded to the destination account and not stored within the original account. If you want to keep a copy of the message within the account and also forward them, please use Outlook on the web to set this - use these instructions.