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Microsoft 365 - Request/Manage "Out of Office" or "Vacation" message on behalf of another user

When the owner of a Microsoft 365 is unable to set the "Out of Office" or "Vacation" message on their own account, an IT administrator or HR person can make the request on their behalf.


  • If the account that needs to have the "Out of Office" or "Vacation" message set to is a Service Account (, direct the customer to contact the email domain administrator(s) of this domain.

For all other inquiries pertaining to a user's main email account (, please contact the DoIT Help Desk and provide them with the following information for the account the "Out of Office" or "Vacation" message needs to be set on:

  • Full name.
  • Email address.
  • Exact text of the message you want placed within the 'Out of Office' response.
  • Start and end date.
  • If message should be sent to internal, external, or both senders
  • Reason for request.
  • Supervisor contact information (please provide alternate supervisor contact, e.g. director or chair, if the primary supervisor is out of the office or unavailable) *.
  • HR contact information (please provide alternate HR contact if the main HR contact is out of the office or unavailable) *.

* Note: these users will be contacted within the next 1-2 days to provide confirmation/approval for this request.

Keywordsmicrosoft ms office365 o365 m365 microsoft 365 requesting ooo gone sick left work netid out of office vacation message automatic reply maternity leave supervisor medical leave quit gal global address list email on behalf of user vacation emergency unexpected override unanticipatedDoc ID71972
OwnerO365 S.GroupMicrosoft 365
Created2017-03-23 10:14:28Updated2023-07-06 07:49:30
SitesDoIT Help Desk, Microsoft 365
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