This document describes the different ways a service account can be accessed both in Outlook on the web and within an Outlook desktop client.
To access a service account via the 'Open Another Mailbox' feature in Outlook on the web, the account you are logging in with must have full mailbox permissions to the service account.
Note: Because there will be many service accounts in the Office 365 system, please type in the display name as accurately as possible to ensure you can easily find the correct service account.
Note: if you experience an error at this step, please review our Microsoft 365 (Outlook on the web | Outlook for Windows | Mac) - Account Access Error document
Important: If the service account was just created or updated by your administrator, it may take up to 60 minutes before you can access the account. If you receive the following error, please wait about an hour and try again.
This method can be used by individuals to access a service account's mailbox in the Outlook on the web client. This process requires that the NetID account you login to Office 365 with is linked to the service account or you have been granted full mailbox permissions to it.
Important: If the service account was just created or updated by your administrator, it may take up to 60 minutes before you can access the account.
Once you have set a password for the service account:
E.g. Service Account: firstname.lastname@example.org - Service Account NetID: help_doit.
Note: If you do not know the Service Account credentials, contact your domain administrator.
By default, when a Service Account is created, it can only be accessed via the NetID@wisc.edu account that was linked to it. This is the recommended way to access a service account. However, if you want to configure the service account directly within a desktop/mobile client, then you need to set a password on the service account. Once the service account has a password, use the Office 365 - Configuring your client documentation to configure it.
IMPORTANT: Service Accounts are not licensed for Office ProPlus (Office desktop applications). With the release of Office 2019, you will not be able to configure a service account as the default account within an Outlook profile - you will need to access the service account via one of the other options listed above.