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Office 365 (iOS 8/7) - Working with Mail folders

Best Effort Support Only

This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird. Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result.

Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved. For more information on Office 365 client support, please see: Office 365 - Which clients/protocols will be supported?.

This document explains how to work with folders (create/move/delete) using the iOS Mail application.

How to see or hide a mailbox

You have the ability to customize the mailboxes of your iOS 7/8 Mail app. You can use this to help organize your mailboxes, and can add new mailboxes, such as unread messages, messages with attachments, flagged emails, and more.
  1. Open the Mail app and go to main "Mailboxes" screen.
  2. Tap "Edit" in the upper right corner to go into edit mode
  3. Mailboxes

  4. Select or deselect the mailboxes you want to see or want to hide
  5. Mailboxes

  6. Tap "Done" in the upper right corner

Note: Not all mailboxes can be edited. The default mailboxes that appear on each account will be greyed-out and are non-editable. These are the standard mailboxes that the email account requires.

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How to add a new mailbox

You can also create new mailboxes from folders in your email account. If there is a folder in your account that you access regularly, this feature makes it possible for you to get to it easily from your Mailboxes section.

  1. Open the Mail app and go to Mailboxes
  2. Tap "Edit" in the upper corner
  3. Mailboxes

  4. Scroll down to "Add Mailbox..." and tap the selection.
  5. Mailboxes

  6. Choose an email account from which to add the folder.
  7. Mailboxes

  8. Select the folder from which you want to create a new mailbox
  9. Mailboxes

  10. Tap "Done" in the upper right corner.
  11. Mailboxes

  12. Tap "Done" again in the upper right corner of the next screen that appears.
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How to reorganize mailboxes

If you like having a certain email account at the top of your mail list, and less important accounts listed down below, you can change that by customizing the order they are listed in your Mail app.
  1. Open the Mail app and go to Mailboxes.
  2. Tap "Edit" in the upper right corner.
  3. Mailboxes

  4. Touch and hold your finger on the three lines on the right side of the mailbox you want to move up or down.
  5. Mailboxes

  6. Dragging the mailbox up or down, move it to your desired location. Release your finger to place it there.
  7. Tap "Done" in the upper right corner.
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Keywords:emails e-mails create move delete edit folders mailbox iphone ipad apple mac ios 7 6 microsoft office365 o365 shortcuts ios7 ios8   Doc ID:39706
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2014-05-01 10:47 CDTUpdated:2017-11-30 11:42 CDT
Sites:DoIT Help Desk, Office 365
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