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Office 365 (Outlook for Windows/Mac) - Error - Sorry! There was a problem, please try again.

When you attempt to submit a message as spam/phish, you receive the following error: Sorry! There was a problem, please try again..

This error may occur if you are running the wrong version of Office/Outlook:

Outlook version: Professional Plus or Volume License - see which version you are running.

Solution/Workaround

Possible solution:
1. If you are not running the correct version of Office/Outlook (Microsoft 365):
  1. Uninstall current version of Office.
  2. Install Office 365.
2. Configure Outlook for Windows | Mac with new profile.
3. Make sure you are authenticated into Office/Outlook correctly.
Workaround: follow steps outlined in Office 365 - Submit a message as spam/phishing.

Keywords:	microsoft office365 o365 proplus windows mac junk mail filter is-spam report-spam report-not-spam outlook web app for mac 2016 2019 on the web owafiltering inbox submitting mark as spam marking reporting junkmail spammers spamming phishing filters blocking reporting spam emails messages personal information social engineering credentials netid password social security number ssn bank error Sorry There was a problem please try again. Suggest keywords	Doc ID:	83033
Owner:	O365 S.	Group:	Office 365
Created:	2018-06-18 15:31 CDT	Updated:	2020-09-09 15:12 CDT
Sites:	DoIT Help Desk, DoIT Tech Store, Office 365
Feedback:	0 1 Comment Suggest a new document