Office 365 - Shared Departmental Service Accounts

There are instances where more than one person needs to interact with a Service Account. This document provides some direction and gotchas for administrators who create (manage) the account and for end users who are interacting with the account.

For the departmental user:

For domain administrators:

Note: If you experience any issues related to a service account, please review the known issues documentation before contacting the DoIT Help Desk.