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Office 365 (Outlook on the web | Outlook for Windows | Mac) - Account Access Error

When you attempt to open another mailbox (user, service, or resource account), you may receive one of the following errors:

'404' error

404 error

The reason you are receiving this error is because you do not have the proper permissions to the account you are attempting to access.

You will need to contact the owner of the account and ask them to grant you full-mailbox permissions.

For user accounts, have them follow these steps: Office 365 - Manage Full Mailbox, Send As, and Send on Behalf of Permissions

For service accounts, contact the administrator/owner of the account and have them either grant you full-mailbox permissions or link your NetID to the service account.

'Something went wrong' error

something went wrong error

http 500 code

This error appears because your account does not have the proper permissions (linked) or your permissions are no longer working to access the account.

In some cases, the assigned permissions do not get set correctly, try the following work around:

  • Outlook on the web
    1. Run the permission repair tool and reapply permissions
    2. Log/sign out of Outlook on the web (browser).
    3. Close your browser.
    4. Access the service account.
      • If you can access the service account, permissions are set correctly and the service account is accessible.
  • Outlook for Windows client
    1. Run the permission repair tool and reapply permissions
    2. Log/sign out of Outlook on the web (browser) - only if you are currently logged into your account via a browser.
    3. Close your browser.
    4. Access the service account via browser.
      • If you can access the service account, permissions are set correctly and the service account is accessible - issue now is with Outlook. Continue with troubleshooting Outlook for Windows
        1. Restart Outlook and see if the service account auto-maps. You may need to wait about 60 minutes for the account to load.
        2. If the service account does not auto-map, try any of the following

          Relink the account

          1. Unlink the account - wait an hour.
          2. Link the account - wait an hour.
          3. Confirm if the user can access the service account via Outlook on the web.
            If you cannot access the service account, follow the steps above regarding Outlook on the web.
            If you can access the service account, continue to the next step.
          4. Restart Outlook and see if the service account auto-maps. You may need to wait about 60 minutes for the account to load.

          Repair Outlook/Inbox profile

          1. Follow instructions to repair your profile.
          2. Restart Outlook and see if the service account auto-maps. You may need to wait about 60 minutes for the account to load.

          Create a new profile

          1. Follow instructions to create a new profile for the client you are using.
          2. Restart Outlook and see if the service account auto-maps. You may need to wait about 60 minutes for the account to load.

If you have attempted the above troubleshooting steps, and continue to have issues accessing the account, contact your domain administrator and ask that they perform these steps.

  • Current Work Around - the domain administrator should perform the following steps to re-assign your permissions
    1. Follow these steps to access the service account within Wisc Account Administration site.
    2. Use the Permission Repair Tool to reapply these permissions.

  •  If the above does not work, try the following work around - the domain administrator should perform the following steps to re-assign your permissions

    For service account

    1. Follow these steps to access the service account within Wisc Account Administration site.
    2. Within the "Linked Accounts" page, remove the NetID having this issue. Important: if only one NetID is currently linked, you must add another NetID (add your own) before removing the NetID in question. You will remove your NetID in this last step.
    3. Wait 30-60 minutes.
    4. Within the "Linked Accounts" page, add the NetID having this issue.
    5. Wait 30-60 minutes.
    6. Have the user log out and log back into Outlook on the web again and try accessing the account.
    7. If you added your NetID temporarily, remove it.

    For resource account

    1. Follow these steps to access the service account within Wisc Account Administration site.
    2. Within the "Edit Resource" page, replace the 'Owner Email' with some other account. Important: You will replace this with the original account at the end of these steps.
    3. Wait 30-60 minutes.
    4. Within the "Edit Resource" page, replace the 'Owner Email' back to the original account having this issue.
    5. Wait 30-60 minutes.
    6. Have the user log out and log back into Outlook on the web again and try accessing the account.

See Also:




Keywords:microsoft office365 o365 service account resource access wisc account admin enable web login outlook web app error 404 http 500 code failure netid credentials full mailbox permissions cant find page something went wrong   Doc ID:42191
Owner:Ara M.Group:Office 365
Created:2014-07-24 09:31 CDTUpdated:2017-12-08 12:42 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
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