Office 365 - Remote Device Wipe

Through Outlook on the web, Office 365 offers the capability to remotely wipe data from a device that is synced to your account in case it is lost or stolen. However, this will only work if you configure your email account in the native email client that comes with the device. If you use the Outlook app and configure your account, remote wiping will only remove your account from the app.

Important: Only mobile phones/tablets (Android/iPhone/iPad/Windows Mobile/Windows Phone/Palm devices - also Blackberry, but using a different process) that have a connection to Office 365 via Exchange/ActiveSync can be remotely wiped. This means:

Remote Wipe Policy

An Office 365 account holder can initiate a self-service remote wipe for their mobile device. This will wipe your mobile device, much like a factory reset, and require you to setup the device again.

  1. Log into your account via Outlook on the web.
  2. Click on View All Outlook settings.
  3. Click General, and then select Mobile devices.
  4. Select the mobile phone.
  5. Click or tap the Wipe Device icon.

Note: If you contact the Help Desk to perform a remote wipe, they will be unable to do this and will need to escalate the case to the Office 365 service and support team to perform this action.

In extraordinary cases (device is stolen, device has been compromised, and/or legal purposes), Cybersecurity and Office 365 support staff will initiate a remote wipe under the following conditions:

What happens when a remote wipe is performed

The below picture is an example of an Office 365 account.

mobile devices listing

See Also: