Topics Map > HRS Security > Troubleshooting and Support
HRS Access Guide - Frequently Asked Questions (FAQs) and Support Options
This document provides an overview of the HRS Access Guide - a series of KB documents providing guidance about HRS access for UW-Madison users, including requesting access, finding training, and fulfilling security requirements.
This document answers common questions related to HRS, EPM, and UWBI access. New questions are added as common issues are identified.
Frequently Asked Questions (FAQs)
The below questions about HRS access are brought up often. Please be sure to check these questions before contacting the OHR HRIS team for support.
How do I check someone's current access?
Currently, using New Provision Request and clicking the View Employee Roles link is the best way to check a user's existing access, even if you won't be requesting any changes.
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Someone unexpectedly lost their access because of a job change - can I see or request the access they used to have?
No - HRS does not keep historical records of access over time so there is no way to look up someone's previous access once it is removed. Use this guide to help you determine the appropriate access to request for the user's work needs. You may also check the current access of someone in a similar position.
Can't find the answers you need in this guide? Email the OHR HRIS team and we'll be happy to help you out!