Trend Micro - Getting Help from Customer Support

This article describes the available support routes for Trend Micro, and information on what situations Trend Micro can provide assistance for.

Introduction
Trend Micro Antivirus software is available for UW faculty and staff for the purposes of protecting personally owned macOS devices. Faculty and staff can obtain one annual Trend Micro license from the campus software library every 350 days, and this license allows the user to install Trend Micro security software on up to 5 personal devices (including macOS, Windows, iOS, and Android). If, at any time, you run into issues installing or operating Trend Micro on your computer, you may reach out to Trend Micro support for assistance.

Getting Help With Trend Micro Products
Trend Micro Support is available to assist you with just about any question you may have or assistance you may need with the tool. This includes the following support areas listed below:



Options for obtaining Trend Micro support are listed below: