UW-Madison Zoom - Consolidate your free personal Zoom account to UW-Madison Zoom

How will consolidating my personal @wisc.edu Zoom account to the UW-Madison Zoom service change my experience?

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What settings and data will consolidate from my personal @wisc.edu Zoom account to my UW-Madison Zoom account?

Account-level and user settings will be changed to mirror the default settings of the main University account.

Settings that will consolidate:

• Meeting links will continue to work.
• If you previously used a netid@wisc.edu email address for your personal Zoom account, you will continue to have the same address for your UW-Madison Zoom account.
• Your Personal Meeting ID will be the same.
• Your personal account settings will consolidate to your UW-Madison Zoom account.
• Cloud recordings - as long as the user is licensed for UW-Madison Zoom account. Important: Except for users who are part of the Health Care Component sub-account (HIPAA). In addition, it is recommended that you save your recording(s) in a video hosting service.
• Meeting templates will be consolidated.

Settings/data that will not consolidate:

• Your UW-Madison Zoom account will only use your netid@wisc.edu email address; cannot use a first.last@wisc.edu email address
• The login URL will be different:
  • Before consolidation: https://zoom.us 
  • After consolidation: https://uwmadison.zoom.us 
• You will need to sign into your Zoom desktop client using SSO.
  • Company domain: uwmadison
• If you stayed sign in on other devices, you will be signed out and will need to sign in again using SSO.
• If you used a first.last@wisc.edu email address for your personal Zoom account, you will no longer be able to use this address for your UW-Madison Zoom account.
• Polling data/reports will not be migrated - if you need to save any of this data, please see Zoom's Getting Started with reports support article.

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What is the consolidation experience and steps?

I have a personal Zoom account that is using my netid@wisc.edu email address. What should I do?

Login experience:

• You can continue to log in to zoom.us with your netid@wisc.edu address.
• If you log into https://uwmadison.zoom.us, you will be prompted to consolidate to your UW-Madison licensed account.

Consolidation steps:

1. Go to https://uwmadison.zoom.us
2. Click Sign in.
3. Enter your NetID credentials.
4. You will be prompted to confirm your email address. Click Confirm your email address.
5. After you click on Confirm your email address, you will receive a confirmation email from Zoom.
6. Check your netid@wisc.edu email account to complete the consolidation of your personal netid@wisc.edu email address to the UW-Madison Zoom service.
7. In the email you received, click on Switch to the new account.
8. When you click on the Switch to the new account button, you'll be taken to a page to accept your invitation to consolidate. If you select:
   • Sign in to your Current Account, you are choosing not to accept your invitation to consolidate and upgrade your personal account to a UW-Madison Zoom account.
   • I Acknowledge and Switch, you are accepting your invitation to consolidate and upgrade your personal account to a UW-Madison Zoom account.
9. After accepting your invitation to consolidate, you can start using your UW-Madison Zoom account right away. Learn how to start using your account here: UW-Madison Zoom - Getting started .

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I have a personal Zoom account using an email address other than a netid@wisc.edu email address. What should I do?

Change your email address to netid@wisc.edu as soon as possible if you would like to consolidate your personal account to a UW-Madison Zoom account.

Note:

• If you do not rename your account prior to consolidation, you will need to contact the DoIT Help Desk.
• If you are using Zoom for personal reasons or aren’t eligible for UW-Madison Zoom (see above eligibility requirements), rename it to your personal email address (e.g. john@gmail.com).
  • Zoom Support: How Do I Change the Email on My Account?.

Steps to rename your account. 

1. If prompted for consolidation, click Skip for this time.
2. After logging in to your personal account, go to Profile > Sign-In Email > Edit
3. Enter your netid@wisc.edu email address and click Save Changes.
4. Check your netid@wisc.edu mailbox for an email from Zoom. Click on the link provided in the email.
5. Sign in to https://uwmadison.zoom.us again. When prompted to consolidate, follow the consolidation steps provided above.

If you are still having issues renaming your account, please contact the DoIT Help Desk for assistance: Get Help from DoIT.

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I have a personal Zoom account using a department@division.wisc.edu email address. What should I do?

You can create a basic UW-Madison Zoom account by following the steps below. Please note: you will need to know the service account's password to follow the steps below. If you don't know the password, you can either reset the password, consult your IT department for assistance, or contact the DoIT Help Desk for further support.

1. Go to https://uwmadison.zoom.us
2. Click on Sign in.
3. Enter the service account’s NetID credentials.
   • Learn how to sign in to a service account using its NetID credentials here: Office 365 - How to access a Service Account.
4. Done.

Please note: the basic UW-Madison Zoom account will have a 40-minute time limit on meetings with 3 or more participants. If you would like to upgrade the service account’s Zoom license, please contact zoom-support@doit.wisc.edu and include your use case. More information is here: UW-Madison Zoom - Getting Started with Service Accounts.

(Optional) After you create a basic UW-Madison Zoom account, you can log in to zoom.us using the Google login option:

1. Log in to zoom.us
2. Click on Sign in with Google.
3. Enter the service account’s netid or your netid@wisc.edu, if the service account is linked to your netid.
4. Done.

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See Also:

• UW-Madison Zoom - Frequently Asked Questions
• UW-Madison Zoom - Getting started
• UW-Madison Zoom - Errors related to Single Sign-On (SSO)
• UW-Madison Zoom - How are you logged into Zoom client?