UW-Madison Zoom - Consolidate your consumer Zoom account to UW-Madison Zoom
This document explains how to consolidate your eligible consumer @wisc.edu Zoom account to the UW-Madison Zoom service.
Eligibility
Topics
Free personal Zoom account | UW-Madison Zoom account |
- Features are limited.
- 40-minute maximum group meetings.
- No option for Single Sign On (SSO), so you’ll need to remember another password for the Zoom account.
- Not protected by the UW-Madison Zoom terms of service.
- Basic license. Need to pay for premium features.
- No branded URL.
| - Activate or consolidate your personal @wisc.edu Zoom account to immediately gain access to more features.
- 30 hour maximum for group meetings. Learn more.
- Single Sign on (SSO) - You will log in with your NetID and password.
- Protected by the UW-Madison Zoom terms of service.
- Integration with Canvas.
- No need to pay for premium features.
- Branded URL: https://uwmadison.zoom.us
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Account-level and user settings will be changed to reflect accounts settings configured for a standard UW-Madison Zoom account.
Settings/events that will consolidate/migrate:
- Existing meetings and meeting links.
- If you previously used a netid@wisc.edu email address for your personal Zoom account, you will continue to have the same address for your UW-Madison Zoom account.
- Your Personal Meeting ID will be the same.
- Your personal account settings will consolidate to your UW-Madison Zoom account.
- Cloud recordings.
- Important: Except for users who are part of the Health Care Component sub-account (HIPAA). In addition, it is recommended that you save your recording(s) in a video hosting service.
- Meeting templates.
Settings/data that will not consolidate:
- Polling data/reports will not be migrated.
- Meeting/webinar registration report data will not be migrated for past events.
- Your UW-Madison Zoom account will only use your netid@wisc.edu email address. You cannot use a first.last@wisc.edu email address
- The login URL will be different:
- You will need to sign into your Zoom desktop client using SSO.
- Company domain: uwmadison
- If you stayed sign in on other devices, you will be signed out and will need to sign in again using SSO.
- If you used a first.last@wisc.edu email address for your personal Zoom account, you will no longer be able to use this address for your UW-Madison Zoom account.
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After May 13, 2020:
Eligible netid@wisc.edu consumer Zoom accounts. (FREE account)
- Noticeable change.
- Lose prompt to consolidate, change email address, or skip for now.
- When they go to zoom.us and login via username/password fields or Google SSO, they will be automatically redirected to uwmadison.zoom.us and asked to enter their netid credentials.
- After logging in to uwmadison.zoom.us, they have now consolidated their account and have a UW-Madison Zoom account. Users are encouraged to go to uwmadison.zoom.us moving forward.
Eligible netid@wisc.edu consumer Zoom accounts. (PAID account)
- Noticeable change.
- Lose prompt to consolidate, change email address, or skip for now.
- When they go to zoom.us and login via username/password fields or Google SSO, they will:
- After logging in to uwmadison.zoom.us, they have now consolidated their account and have a UW-Madison Zoom account. Users are encouraged to go to uwmadison.zoom.us moving forward.
first.last@wisc.edu consumer Zoom accounts. (FREE/PAID account)
- Noticeable difference.
- Locked out of their account.
- When they log in to zoom.us, they will be redirected uwmadison.zoom.us
- Eligible users will login to their netid@wisc.edu account and are locked out of their first.last@wisc.edu account.
- Ineligible users who attempt to login will, and then see a red splash page that says “You are ineligible for this service”.

- They need to contact the Zoom Support for further service. We do not have access to their consumer accounts.
- The user has two options:
If they want to keep the account, ask Zoom Support to rename it to a non @wisc.edu address.
If they do not want to keep the account, they can ask Zoom to delete it and provide a refund if it is a paid account.
Ineligible netid@wisc.edu consumer Zoom accounts (FREE/PAID account)
- Noticeable difference.
- Locked out of their account.
- When they log in to zoom.us, they will be redirected uwmadison.zoom.us, and then see a red splash page that says “You are ineligible for this service".
- They need to contact the Zoom Support for further service. We do not have access to their consumer Zoom accounts.
- Questions about refunds need to be directed to Zoom Support.
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FAQ
I have a personal Zoom account using a non @wisc.edu email address (e.g., bucky@gmail.com). What should I do?
Personal Zoom accounts that are not using an @wisc.edu email address cannot be consolidated in to the UW-Madison Zoom service. You can either continue to use the personal Zoom account or terminate the account.
I have a personal Zoom account using an email address (e.g. @gmail.com) other than a netid@wisc.edu or first.last@wisc.edu email address. What should I do?
Change your email address to netid@wisc.edu as soon as possible if you would like to consolidate your personal account to a UW-Madison Zoom account.
Note:
- If you do not rename your account prior to consolidation, you will need to contact the DoIT Help Desk.
- If you are using Zoom for personal reasons or aren’t eligible for UW-Madison Zoom (see above eligibility requirements), rename it to your personal email address (e.g. john@gmail.com).
Steps to rename your account.
- If prompted for consolidation, click Skip for this time.
- After logging in to your personal account, go to Profile > Sign-In Email > Edit
- Enter your netid@wisc.edu email address and click Save Changes.
- Check your netid@wisc.edu mailbox for an email from Zoom. Click on the link provided in the email.
- Sign in to https://uwmadison.zoom.us again. When prompted to consolidate, follow the consolidation steps provided above.
If you are still having issues renaming your account, please contact the DoIT Help Desk for assistance: Get Help from DoIT.
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I have a personal/consumer Zoom account using a department@division.wisc.edu email address. What should I do?
If your intention is to use this account within UW-Madison Zoom tenant, then follow the step outlined in UW-Madison Zoom - Service Account Request.
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See Also: