UW-Madison Zoom - Consolidate your consumer Zoom account to UW-Madison Zoom

This document explains how to consolidate your eligible consumer @wisc.edu Zoom account to the UW-Madison Zoom service.

Eligibility

  • Faculty
  • Staff
  • Students

Topics


What can I expect after moving my personal Zoom account to the UW-Madison Zoom service?

Free personal Zoom accountUW-Madison Zoom account
  • Features are limited.
  • 40-minute maximum group meetings.
  • No option for Single Sign On (SSO), so you’ll need to remember another password for the Zoom account.
  • Not protected by the UW-Madison Zoom terms of service.
  • Basic license. Need to pay for premium features.
  • No branded URL.
  • Activate or consolidate your personal @wisc.edu Zoom account to immediately gain access to more features.
  • 30 hour maximum for group meetings. Learn more
  • Single Sign on (SSO) - You will log in with your NetID and password.
  • Protected by the UW-Madison Zoom terms of service.
  • Integration with Canvas.
  • No need to pay for premium features.
  • Branded URL: https://uwmadison.zoom.us 

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What settings and data will consolidate from my personal @wisc.edu Zoom account to my UW-Madison Zoom account?

Account-level and user settings will be changed to reflect accounts settings configured for a standard UW-Madison Zoom account.

Settings/events that will consolidate/migrate:

Settings/data that will not consolidate:

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How do I consolidate my eligible @wisc.edu personal Zoom account to UW-Madison Zoom?

After May 13:
Eligible netid@wisc.edu consumer Zoom accounts. (FREE account)
  • Noticeable change.
  • Lose prompt to consolidate, change email address, or skip for now.
  • When they go to zoom.us and login via username/password fields or Google SSO, they will be automatically redirected to uwmadison.zoom.us and asked to enter their netid credentials.
  • After logging in to uwmadison.zoom.us, they have now consolidated their account and have a UW-Madison Zoom account. Users are encouraged to go to uwmadison.zoom.us moving forward.
Eligible netid@wisc.edu consumer Zoom accounts. (PAID account)

  • Noticeable change.
  • Lose prompt to consolidate, change email address, or skip for now.
  • When they go to zoom.us and login via username/password fields or Google SSO, they will:
  • After logging in to uwmadison.zoom.us, they have now consolidated their account and have a UW-Madison Zoom account. Users are encouraged to go to uwmadison.zoom.us moving forward.

first.last@wisc.edu consumer Zoom accounts. (FREE/PAID account)


IneligibleforService


Ineligible netid@wisc.edu consumer Zoom accounts (FREE/PAID account)
  • Noticeable difference.
  • Locked out of their account.
  • When they log in to zoom.us, they will be redirected uwmadison.zoom.us, and then see a red splash page that says “You are ineligible for this service".
IneligibleforService
  • They need to contact the Zoom Support for further service. We do not have access to their consumer Zoom accounts.
  • Questions about refunds need to be directed to Zoom Support.

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FAQ

I have a personal Zoom account using a non @wisc.edu email address (e.g., bucky@gmail.com). What should I do?

Personal Zoom accounts that are not using an @wisc.edu email address cannot be consolidated in to the UW-Madison Zoom service. You can either continue to use the personal Zoom account or terminate the account.

I have a personal Zoom account using an email address (e.g. @gmail.com) other than a netid@wisc.edu or first.last@wisc.edu email address. What should I do?

Change your email address to netid@wisc.edu as soon as possible if you would like to consolidate your personal account to a UW-Madison Zoom account.

Note:

Steps to rename your account. 

  1. If prompted for consolidation, click Skip for this time.
  2. After logging in to your personal account, go to Profile > Sign-In Email > Edit
  3. Enter your netid@wisc.edu email address and click Save Changes.
  4. Check your netid@wisc.edu mailbox for an email from Zoom. Click on the link provided in the email.
  5. Sign in to https://uwmadison.zoom.us again. When prompted to consolidate, follow the consolidation steps provided above.

If you are still having issues renaming your account, please contact the DoIT Help Desk for assistance: Get Help from DoIT.

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I have a personal/consumer Zoom account using a department@division.wisc.edu email address. What should I do?

If your intention is to use this account within UW-Madison Zoom tenant, then follow the step outlined in UW-Madison Zoom - Getting Started with Service Accounts.

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See Also: