ECMS - Opening PDF (PDF/a) causes Perceptive Content client to crash

This document addresses an error that can occur in Perceptive Content when opening a PDF document.

Opening PDF (PDF/a) causes Perceptive Content client to crash.

Fix(es): As of November 2020 the root cause is one or more issues with the Adobe product installed on the user's computer, with a fix addressed in the linked Hyland TSKB's:
Notes: 
  • The above changes may need to be re-applied when Adobe updates its products again.
  • Per RSP, the registry changes appears to have worked for one of the affected users (Hyland TSKB-000012369).  However, Perceptive continued to crash for one of the RSP staff until she applied the Adobe client preference changes from (Hyland TSKB-000006313).