Safer Badgers - Loaner Device Troubleshooting

If your Safer Badgers loaner device is not working properly, please follow the instructions below.

These devices are managed through DoIT and are restricted. End users are not allowed to download or remove apps and some settings may not be accessible. Most apps are turned off by default on purpose. The only apps that should be available are Safer Badgers, Duo, Settings, Clock, Hub, and Safari, which is limited to access domain websites only. Phone call and text capabilities are also turned off with the exception of emergency lines.

! Your COVID-19 Private Key contains your testing and health history. This information will be lost if you do not save your COVID-19 Private Key prior to uninstalling your app.

! We do not store your COVID-19 Private Key, testing history, or health history on our server. We will not be able to retrieve it for you.

iOS Software or App issues:

Hardware Issues:

  1. If your device won't turn on or turned off unexpectedly, follow the steps here: If your iPhone, iPad, or iPod touch won't turn on or is frozen

  2. If there is damage to the phone (a cracked screen, drop damage, or water damage), contact to set up a time to exchange the device. 

  3. For all other issues or if your device still won't turn on after following step 1, contact the Help Desk for further assistance. Available times and contact methods can be viewed here: Get Help from DoIT

Additional Help

For more information on the COVID-19 measures on campus, please see COVID-19 Response.

For more information on Safer Badgers, please see Safer Badgers.

If you have questions, please email

See Also: